I have tried emailing support, I have tried live chatting with support (during the EU hours listed), and I\u0027ve tried to get help by asking here (see Gary\u0027s question below). I\u0027ve tried activating the software via email and password, via google sign\u002Din (which started a free trial), and via multiple email addresses. I\u0027ve received welcome emails but no confirmation email. I try logging in via the email address and password I used for activation and I get a message saying I must confirm my account, I click the link to get a confirmation link and get an error. Like Gary below, I want to use the product, so I\u0027m trying to be patient for a fix. But what\u0027s frustrating is absolutely no response from my multiple attempts to contact support (not even a message saying thanks for contacting us, we\u0027re working on a fix, we\u0027ll get back to you soon). Is anyone replying to the support emails or live chats? Please let me know, because I feel like I\u0027m wasting my time. Thanks.

Question

I have tried emailing support, I have tried live chatting with support (during the EU hours listed), and I\u0027ve tried to get help by asking here (see Gary\u0027s question below).  I\u0027ve tried activating the software via email and password, via google sign\u002Din (which started a free trial), and via multiple email addresses.  I\u0027ve received welcome emails but no confirmation email.  I try logging in via the email address and password I used for activation and I get a message saying I must confirm my account, I click the link to get a confirmation link and get an error.  Like Gary below, I want to use the product, so I\u0027m trying to be patient for a fix.  But what\u0027s frustrating is absolutely no response from my multiple attempts to contact support (not even a message saying thanks for contacting us, we\u0027re working on a fix, we\u0027ll get back to you soon).  Is anyone replying to the support emails or live chats?  Please let me know, because I feel like I\u0027m wasting my time.  Thanks.

Mario_CEO-HypermediaLAB · Answer

We are very sorry and we thank you Appsumo support for their help.\u000a\u000aAs I mentioned in the Appsumo questions, we suffered an unexpected update from our provider Stripe combined with an email service issue with AWS. This caused delays in receiving email messages on top of the situation with the code redemption system. Both for you as customers and for us as suppliers.\u000a\u000aIf possible yet, please be so kind as to try again to redeem your code tomorrow today.\u000a\u000aPlease let me know in any situation directly at my personal email address mario.sanchez@hypermedialab.com and I will attend any of your requests.\u000a\u000aBest,\u000a\u000aMario

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