maxplotnikovQ: Hi, I purchased 3 Ideanote codes in December 2020.
I had a registration at https://cloud .3points.xyz/BLUQGZG2 Right now, an error is flying out of my email. When trying to recover the password to my email [email protected] I am not receiving emails from you with password recovery .How can I enter my space correctly
Jakob_Ideanote
May 15, 2024A: Hi Max - have you tried going directly to your workspace and resetting your password from there https://3points-xyz.ideanote.io/welcome/login?
I can see that [email protected] is indeed the workspace owner there so that should work.
Let me know if it works or if you need more help :)
https://cloud.3points.xyz/bLuQGzg2
Hi Max - have you tried going directly to your workspace and resetting your password from there https://3points-xyz.ideanote.io/welcome/login?
I can see that [email protected] is indeed the workspace owner there so that should work.
Let me know if it works or if you need more help :)
Hi Jakob, this offer could not solve the problem of entering my space.I recorded a video to better understand what is going on https://cloud.3points.xyz/Z4u2wd96
Hi Jacob
I couldn't get in
Recorded a video with step-by-step actions
https://cloud.3points.xyz/Z4u2wd96
Hi Max - have you tried going directly to your workspace and resetting your password from there https://3points-xyz.ideanote.io/welcome/login?
I can see that [email protected] is indeed the workspace owner there so that should work.
Let me know if it works or if you need more help :)
Yes, I tried to follow the link. I couldn't get into my space because of problems
This offer could not solve the problem of entering my space.I recorded a video to better understand what is going on https://cloud.3points.xyz/Z4u2wd96
I see, let me look into this for you. We'll figure this out and get you access. Thanks for the detailed video 👍
Hi Max, we can see the problem in the video but were unable to reproduce it with other workspaces. Our best bet is that Sendgrid does not like the email provider you are using but we are not sure. For now I have sent you an access link you can use to your email.
Best,
Jakob
Hi Jacob
I couldn't get in
Recorded a video with step-by-step actions
https://cloud.3points.xyz/Z4u2wd96