Ideta - Plus exclusive Reviews

I consider myself technical and can build in most tools ... except for this one..

The interface is so unintuitive and the documentation out of date, the videos of poor quality, I have given up on three occasions now.

I have also reached out to support pleading for something that maps to the current interface .. no reply.

So this is shelved.

Really should have gone with 1 taco .. but must be working for others

No twitter integration, so it is a no go for me. You should update your website accordingly

I am updating my review after working with the tool. I initially gave it 2 stars because of the learning curve. I am now changing it. The learning curve is still steep but what makes up for that is the support. If you have a hard time learning the tool, just reach out to the Ideta team. They will hold your hand until you get where you're trying to go. They have been stellar. I was going to return it but Ideta's a keeper!

The fifth taco was eaten by issues with documentation, tutorials, and forum support, so four remain.

Disclaimer: before I purchased Ideta, I have never build a bot.

It's a very complex product with a lot of options and possibilities, and I was excited to dive in. After some tinkering, I was able to build and deploy my first web-based bot, so if you're not opposed to learning and figuring things out, you don't need any prior knowledge. If you're looking for a "for dummies" solution with everything plain and clear, Ideta is likely not for you.

Why? Because learning Ideta isn't frustration-free. It isn't about the learning curve but they information they offer for the users to learn.
The tutorials are annoying. They are either super-basic, looking like they were made for people who have to be told that to edit something they need to press an edit button or they address more challenging aspects of bots building in a general way that lacks any helpful details (like they're aimed at people who already know what they're doing and don't need help). The sound quality in the video tutorials is bad which doesn't help.
The documentation is outdated and the screenshots in it show different layouts and options than the app has available. The forums seem to have more up-to-date information, but some screenshots are of... the French version of the app. Communication on the forum also seems wonky: you ask about one thing, but they direct you to something else that is related but doesn't have the answer for the specific question you asked.
This makes me feel that while Ideta is a great product, its team still haven't adapted the international mindset and isn't used to working with the languages they officially offer (for example, sending a support ticket results in a message in French and French only, and they don't have separate support email for French and English).

How did I learn how to do the most things? By using their sample bots and by trial and error duplicating solutions that were used there. Not really ideal, since there's limit to such learning. I'd love a much better and detailed documentation, and I can learn everything by myself.

All in all, I'm satisfied with the purchase, but because of all of the above, I feel like I can't really give Ideta all five tacos.

A Product that has matured and is still being developed.

When I first started using Ideta, I had a difficult time grasping the notion of bot building. The majority of my experience has been with a drag-and-drop chatbot interface.

However, after you understand the concept, Ideta provides you with a hybrid model, bubbles (editor), and a map. You can easily exchange and test the logic flow.

You can see my Stroke Risk Assessment prototype bot here: https://app.ideta.io/share?bd=-N0zPbFplwqX4rkqBc B

I recently upgraded from tier 3 to tier 5 because I feel Ideta's founder will continue to improve this product. Things I expect in the future development:

- Seamless AI integration (they just improved it, despite the fact that I haven't tried it yet).
- Instagram bot - 360dialog API integration (WA API for $5 per month).
- A seamless UI setup - design, personalization, and user behavior.
- More tutorials (video and PDF document).

So, if you haven't grabbed a code yet, now is the time because the deal just reminds us that we have 4 days to do so.

I hope Ideta evolves and becomes a pleasant chatbot builder in the future.