As an early investor in IKI.AI, I expected a level of professionalism, transparency, and commitment to the promises made at the time of purchase. Unfortunately, my experience with both the software and the support team, specifically Ivan (the founder and support agent), has been nothing short of frustrating and deeply disappointing.

1. Misleading Promises and Undisclosed Limitations

When purchasing IKI.AI, I was assured that the platform could handle large volumes of records, as my intended use involved uploading and managing 18,000 URL records. However, after committing to the software, I discovered a newly imposed limit of 2,000 records per month—a restriction that was never communicated upfront. This limit was introduced due to “misuse by others,” but my use case (URL records, not extensive PDFs) was explicitly different and should not have been penalized by this blanket restriction. Despite these limitations being introduced post-purchase, I was assured my use case would be supported. Unfortunately, those assurances have not been honored.

2. Support That Lacks Follow-Through

The Discord chat with Ivan was the only available support channel, which already raises concerns about transparency. Rather than being publicly accountable, support seems intentionally designed to keep complaints and issues out of sight. My requests for assistance were met with vague promises and excuses about infrastructure limitations, but no meaningful action was taken. After nearly two months, I still have unresolved issues with over 2,000 records stuck in the library, unable to function as promised.

3. Delays, Excuses, and Lack of Accountability

Throughout the process, I was told multiple times to “wait” while the team worked on addressing my issues. Despite repeated assurances, no concrete solution has been provided. Instead, I received excuses about the workload on their team and infrastructure limitations. When I requested clarity about whether my problems would be resolved, the only actionable suggestion offered was a refund—hardly a solution for someone who believed in the platform’s potential and invested time and effort into making it work.

4. Broken Trust and Unprofessional Conduct

What makes this experience particularly disappointing is the trust I placed in IKI.AI as an early investor. I supported the platform because I believed in its vision, even contributing to its growth with constructive feedback and suggestions. Instead of honoring the commitments made, IKI.AI has failed to deliver even the basic functionality promised, let alone provide adequate support or compensation for my wasted time and effort.

5. No Respect for Early Supporters

Rather than valuing early adopters and investors who trusted their vision, IKI.AI has demonstrated a lack of appreciation and professionalism. Instead of resolving my concerns, they offered a refund as if to dismiss me entirely, ignoring the commitment and trust I placed in their product. This approach not only damages their credibility but also raises serious doubts about their ability to deliver on their promises to other users.

Conclusion: Avoid IKI.AI

As someone who invested early in IKI.AI, I expected more than excuses, delays, and empty promises. The platform has failed to deliver the promised functionality, and the support team’s inability to address even basic issues reflects poorly on their commitment to their users. If you’re considering using IKI.AI, I urge you to think twice. My experience suggests that their priorities lie in damage control rather than delivering value to their customers.

Save your time, money, and trust for a company that values its users and delivers on its promises. Unfortunately, IKI.AI is not that company.