A: Sadly, we had to close this chapter after years of service. The cost of operation and maintenance is high and there is no revenue to justify keeping it up any longer. We appreciate our dear customers, which includes you. And we can help you self-host this on your server while we move on to other things.
A: Hi Tone68. Any exported project can be posted on social media because we support almost all the populat media formats. Also, we support the ability to embed design directly on web pages without having to export them. That way, any update on the design get synchronised across all embeds. You can also provide a URL where web page visitors get redirected to when they click your embed.
We are heavily invested in this product and are working tirelessly on updates and making sure our users are not left behind. So yes, we update periodically.
I have purchased 3 codes. It appears there is an issue with audiograms not being able to be previewed/downloaded from the file section.
Also, what is the minimum audio duration for audiograms? It seems it will not allow me to select a 5 second clip. When I select it and reach the last prompt for generating an audiogram, I get a cryptic error that says, " {visualizer}:Arguement {audio} must be a valid {audio}, {array} specified "
Hello. We got the ticket you submitted. It seems there is an issue with the uploaded audio file. Please delete the file and reupload it. That should solve the problem you are facing with preview and Visualizer.
Q: Closing down
Sadly ImagickPro is closing 😕
I got an email over the weekend notifying its users.
Leo_anthony
Edited Apr 27, 2025A: Sadly, we had to close this chapter after years of service. The cost of operation and maintenance is high and there is no revenue to justify keeping it up any longer. We appreciate our dear customers, which includes you. And we can help you self-host this on your server while we move on to other things.
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Q: Can these be posted on social media and websites?
Can the clicking elements reroute?
Any updates over past 6-12 months? Future developments? Recurring revenue subscribers xxxx?
Leo_anthony
May 15, 2024A: Hi Tone68. Any exported project can be posted on social media because we support almost all the populat media formats.
Also, we support the ability to embed design directly on web pages without having to export them. That way, any update on the design get synchronised across all embeds. You can also provide a URL where web page visitors get redirected to when they click your embed.
We are heavily invested in this product and are working tirelessly on updates and making sure our users are not left behind. So yes, we update periodically.
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Q: Hello, can I upload my own videos when I buy one code?
Or do I also have to buy three codes?
Leo_anthony
May 15, 2024A: The 3 codes unlocks video support and other features.
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Q: The revealer won't allow me to select a reveal type.
I submitted a ticket for this on Friday.
Leo_anthony
May 15, 2024A: We could not see where you talked about the revealer. Our bad. But the issue has been fixed now. Sorry for any inconvenience caused
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We could not see where you talked about the revealer. Our bad. But the issue has been fixed now. Sorry for any inconvenience caused
Verified purchaser
Thanks, it works now.
Q: Hi there.
I have purchased 3 codes. It appears there is an issue with audiograms not being able to be previewed/downloaded from the file section.
Also, what is the minimum audio duration for audiograms? It seems it will not allow me to select a 5 second clip. When I select it and reach the last prompt for generating an audiogram, I get a cryptic error that says, " {visualizer}:Arguement {audio} must be a valid {audio}, {array} specified "
Leo_anthony
May 15, 2024A: Please send us an email via support@imagickpro.com with your account email
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Hello. We got the ticket you submitted.
It seems there is an issue with the uploaded audio file. Please delete the file and reupload it. That should solve the problem you are facing with preview and Visualizer.
Hope you got the response we sent earlier about the resolution to your previous issue?
We re happy to help any time.