Influence Reviews

I've had this for some time now and used it at a very basic level on a website for a few weeks. It seemed okay, but my needs on that site changed, so I removed it and never had need of it again for months and months, until now.
With a fresh look at it, the UI is just as terrible as I remembered. However, I persevered and managed to get it set up again, or so I thought.
The "announcement" notifications don't change from the default text and styling, making them useless.
The Google integration to make the "Google Review" social proof aspect work doesn't actually work making it useless.
The Visitor Count notification doesn't seem to update during a period of 24 hours; mine stayed at 6. This means it's not meeting the lofty ideals of accuracy and is therefore useless.
It is possible I am making a mistake during set up, but I have followed the useless documentation as far as possible and of course, sought help.
I contacted support twenty-four hours ago and understood when I didn't get an immediate response. However, as I write this, there have been three "agents" online for several hours and not one has seen fit to reply or acknowledge my support request making even that useless.
If this ever comes to AppSumo again, I would recommend you avoid it.
I regret the purchase and frankly, if support isn't there and the tool isn't intuitive enough for an average person to use without having to ask for support where support is advertised, then it's useless.

Wish I tried it right away so I could get a refund. Sadly I've waited to long to install and test it out.
The tool is not intuitive. Their support docs don't help. No linear explanation on how to get it working. Contacted support so we will see what they say.
Tested it with few configurations and integrations - nothing works.

Influence is a great tool, very recommended.

I installed it, but somehow out of 1000+ visitors I only see 7 visitors in the dashboard. Something seems not right. I have contacted support, so my opinion is middle fo rnow

First of all I really like the product and it's features and what it aims to do.

No doubt it is really challenging creating and improving a product with a flood of new customers coming in at the same time. Kudos to the team for tackling this.

Unfortunately beyond the simple FAQ, support is unfortunately lacking which is a big concern as I bought 5 codes for the white label features to create sub-accounts to use with other clients and I need to make sure the clients are looked after properly.

Sub accounts for clients script code dont work. the script code copied is misleadingly that of the parent account so if you're creating campaigns off the parent account, dont cos your data will be skewed.

They said they were looking into it why sub-accounts for clients couldnt work and never got back to me.

I asked if it was possible to change a sub-account's email address.They said that it wasnt possible at the moment but the dev team were making it possible in next few days. more than 2 weeks later, still couldn't do it. Promised not delivered.

I had trouble with the notifications not coming up for a client (1 of 3 landing page notifications werent working). they said they'll get back to me. I chased them up. Still no reply.

I dont feel comfortable offering this to clients when it's not really working fully and properly with support that can be relied on.

Love the product and what it aims to achieve but very disappointed that it's not working as expected.