InMoment

InMoment helps businesses collect employee and customer feedback through text, video, and voice so they can use the data to create a better experience.

To gather feedback, businesses can use the Active Listening Studio. It lets you create detailed and micro-surveys to get written feedback.

When people fill out the survey forms, InMoment’s AI will automatically respond to participants in real-time with more questions and gather even more feedback. The Rapid Resolution Engine automatically suggests helpful information and quickly solves problems. This will reduce the load on the customer support team.

InMoment also gathers reviews from social and online review sites so that you can compare the survey feedback against reviews and social mentions to help you get a better picture. It can also gather feedback through videos, audio, and photos. Then it filters through the data to detect anomalies, patterns, and trends.

You can play around with the data and create reports with graphs and explanations. Share the data with the teams involved in creating a better experience.

To help you quickly fix incidents, InMoment transmits notifications via email, SMS, and push notifications. You can resolve these incidents with InMoment itself or another CRM platform. The AI can also predict outcomes and suggest next steps based on what worked in the past.

The Moments feature helps you celebrate positive experiences. Your teams can view these in an Instagram-like feed. This improves employee morale and lowers employee churn.

InMoment integrates with social media sites, review sites, customer support software, and email providers to help you gather data and communicate back with your customers and employees.

Key features

• Collect employee and customer feedback
• AI automatically responds and gathers more information
• AI can also detect anomalies and trends and suggest solutions
• Create reports from the data you gather
• Moments feature helps find and celebrate positive experiences
• Compare data from surveys against mentions on social media