InPrivy - Secure and Easy Sharing Questions

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Q: PHI, or PII or HIPPA information ?

Does this software allow you to send PHI or HIPPA or PII information as to not break US law as it pertains to the 3?

UrGemzCCJul 2, 2025
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Founder Team
andreas_ivymayhem

andreas_ivymayhem

Jul 2, 2025

A: Hi there,

We have no official certification, as these cost a lot of money that we simply don't have right now. Your data is safe with us, but I'm not sure what it entails to be "PHI", "PII", or "HIPPA" compliant. Once the company behind InPrivy has enough financial resources to pay for such audits and certificates, we'll start getting certified.

That being said, our servers are located in Germany and the hoster is ISO 27001 certified.

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Q: Domain(s)

Paying once is for a single domain (one business) or can I use it for multiple domains (different businesses)?

ASW23768PLUSJun 10, 2025
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Founder Team
andreas_ivymayhem

andreas_ivymayhem

Jun 10, 2025

A: Hi there,

You can use it for multiple domains, but those are separated by workspaces (= one domain per workspace). 3 workspaces are included in this deal, additional ones can be purchased via our website.

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Q: Passkeys

Add Passkeys support similar to what you did in Deftform.
Or maybe you should add Passkeys to all apps❓

Jack.SMay 15, 2025
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Founder Team
andreas_ivymayhem

andreas_ivymayhem

May 16, 2025

A: This is not a question and you posted the exact same thing on our feedback board (where it belongs). There are already plans to add this to our other platforms, Deftform was simply the first.

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Q: Still only one public sharing URL at one time?

Hi Andrea and team. I tried the trial version
several months ago and tried creating public sharing url. It seems to me that I can only create 1 public sharing URL for other people to upload files. Have you added the features to have multiple public sharing URL at one time?

ibestrikerPLUSApr 30, 2025
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Founder Team
andreas_ivymayhem

andreas_ivymayhem

Apr 30, 2025

A: Hi there, not yet. Recently, we solely shipped maintenance and bugfix updates. Adding new features is planned, but we'll need to make sure signups and sales are not slipping, so the focus is currently on marketing.

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Q: Is customer service good?

As a prospective customer, I always check negative reviews first and my first impression was a Founder (andreas_ivymayhem) replying to a customer in a snarky way with very little respect. That is not a good customer service experience to have people talk down to customers instead of trying to come from a place of service, education and understanding.

I would like to know (from others) if all of their customer service comes across in this demeaning way or it was just this founder doing so? This is a huge part in my decision making when it comes to products.

Also what is the turnaround time on customer support requests?

Thank you!

LovelyEyePLUSMar 20, 2025
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Founder Team
andreas_ivymayhem

andreas_ivymayhem

Mar 21, 2025

A: I’m just a human being and dealing with 50+ tickets across multiple platforms and multiple channels on a daily basis isn’t an easy thing. And having to answer the same questions over and over again doesn’t really help.

I don’t think it’s fair to criticise my support based on 2 or 3 replies that may or may not sound adequate to some people.

If you want to know what the actual customer support is like, you could have just contacted customer support to find out. We’re not providing actual customer support in the AppSumo comments, but via our support email and in-product chat.

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