We have no official certification, as these cost a lot of money that we simply don't have right now. Your data is safe with us, but I'm not sure what it entails to be "PHI", "PII", or "HIPPA" compliant. Once the company behind InPrivy has enough financial resources to pay for such audits and certificates, we'll start getting certified.
That being said, our servers are located in Germany and the hoster is ISO 27001 certified.
You can use it for multiple domains, but those are separated by workspaces (= one domain per workspace). 3 workspaces are included in this deal, additional ones can be purchased via our website.
A: This is not a question and you posted the exact same thing on our feedback board (where it belongs). There are already plans to add this to our other platforms, Deftform was simply the first.
Hi Andrea and team. I tried the trial version several months ago and tried creating public sharing url. It seems to me that I can only create 1 public sharing URL for other people to upload files. Have you added the features to have multiple public sharing URL at one time?
A: Hi there, not yet. Recently, we solely shipped maintenance and bugfix updates. Adding new features is planned, but we'll need to make sure signups and sales are not slipping, so the focus is currently on marketing.
As a prospective customer, I always check negative reviews first and my first impression was a Founder (andreas_ivymayhem) replying to a customer in a snarky way with very little respect. That is not a good customer service experience to have people talk down to customers instead of trying to come from a place of service, education and understanding.
I would like to know (from others) if all of their customer service comes across in this demeaning way or it was just this founder doing so? This is a huge part in my decision making when it comes to products.
Also what is the turnaround time on customer support requests?
A: I’m just a human being and dealing with 50+ tickets across multiple platforms and multiple channels on a daily basis isn’t an easy thing. And having to answer the same questions over and over again doesn’t really help.
I don’t think it’s fair to criticise my support based on 2 or 3 replies that may or may not sound adequate to some people.
If you want to know what the actual customer support is like, you could have just contacted customer support to find out. We’re not providing actual customer support in the AppSumo comments, but via our support email and in-product chat.
The defensiveness is the issue. That's not needed. And you are doing it here too. You have to remove that to offer good support. Customers don't want to feel attacked. Potential customers will avoid you too and not purchase. You must be able to put yourself in the customer's mind, and get out of your own ego. This is absolutely a reflection of the culture you are creating. Be humble and learn.
At least give the software a try! Don’t be one of those people who judges a book by its cover. Every single software by Ivy Mayhem is EXCEPTIONAL. Honestly, I wouldn’t mind if all the other software I’ve purchased over the years were as good as this one… they could treat me 20x "worse" than Andreas does, and I still wouldn’t care!
@andreas_ivymayhem You may be dealing with 50+ tickets, but it the customer's first interaction with you. It is not up to the customer to guess how many times you may have answered a question. YOU decided to go into a business that requires excellent customer service - no one forced you to go into it. You choose how you respond and customers choose to give you money - or not.
Q: PHI, or PII or HIPPA information ?
Does this software allow you to send PHI or HIPPA or PII information as to not break US law as it pertains to the 3?
andreas_ivymayhem
Jul 2, 2025A: Hi there,
We have no official certification, as these cost a lot of money that we simply don't have right now. Your data is safe with us, but I'm not sure what it entails to be "PHI", "PII", or "HIPPA" compliant. Once the company behind InPrivy has enough financial resources to pay for such audits and certificates, we'll start getting certified.
That being said, our servers are located in Germany and the hoster is ISO 27001 certified.
Share InPrivy - Secure and Easy Sharing
Q: Domain(s)
Paying once is for a single domain (one business) or can I use it for multiple domains (different businesses)?
andreas_ivymayhem
Jun 10, 2025A: Hi there,
You can use it for multiple domains, but those are separated by workspaces (= one domain per workspace). 3 workspaces are included in this deal, additional ones can be purchased via our website.
Share InPrivy - Secure and Easy Sharing
Q: Passkeys
Add Passkeys support similar to what you did in Deftform.
Or maybe you should add Passkeys to all apps❓
andreas_ivymayhem
May 16, 2025A: This is not a question and you posted the exact same thing on our feedback board (where it belongs). There are already plans to add this to our other platforms, Deftform was simply the first.
Share InPrivy - Secure and Easy Sharing
Verified purchaser
👍👏
.
Q: Still only one public sharing URL at one time?
Hi Andrea and team. I tried the trial version
several months ago and tried creating public sharing url. It seems to me that I can only create 1 public sharing URL for other people to upload files. Have you added the features to have multiple public sharing URL at one time?
andreas_ivymayhem
Apr 30, 2025A: Hi there, not yet. Recently, we solely shipped maintenance and bugfix updates. Adding new features is planned, but we'll need to make sure signups and sales are not slipping, so the focus is currently on marketing.
Share InPrivy - Secure and Easy Sharing
Q: Is customer service good?
As a prospective customer, I always check negative reviews first and my first impression was a Founder (andreas_ivymayhem) replying to a customer in a snarky way with very little respect. That is not a good customer service experience to have people talk down to customers instead of trying to come from a place of service, education and understanding.
I would like to know (from others) if all of their customer service comes across in this demeaning way or it was just this founder doing so? This is a huge part in my decision making when it comes to products.
Also what is the turnaround time on customer support requests?
Thank you!
andreas_ivymayhem
Mar 21, 2025A: I’m just a human being and dealing with 50+ tickets across multiple platforms and multiple channels on a daily basis isn’t an easy thing. And having to answer the same questions over and over again doesn’t really help.
I don’t think it’s fair to criticise my support based on 2 or 3 replies that may or may not sound adequate to some people.
If you want to know what the actual customer support is like, you could have just contacted customer support to find out. We’re not providing actual customer support in the AppSumo comments, but via our support email and in-product chat.
Share InPrivy - Secure and Easy Sharing
Verified purchaser
The defensiveness is the issue. That's not needed. And you are doing it here too. You have to remove that to offer good support. Customers don't want to feel attacked. Potential customers will avoid you too and not purchase. You must be able to put yourself in the customer's mind, and get out of your own ego. This is absolutely a reflection of the culture you are creating. Be humble and learn.
Verified purchaser
At least give the software a try! Don’t be one of those people who judges a book by its cover. Every single software by Ivy Mayhem is EXCEPTIONAL. Honestly, I wouldn’t mind if all the other software I’ve purchased over the years were as good as this one… they could treat me 20x "worse" than Andreas does, and I still wouldn’t care!
Verified purchaser
Every person has different sensitivity.
He can assign it to a woman.
Or run it through AI before sending it so it doesn't hurt anyone 🙂
@andreas_ivymayhem You may be dealing with 50+ tickets, but it the customer's first interaction with you. It is not up to the customer to guess how many times you may have answered a question. YOU decided to go into a business that requires excellent customer service - no one forced you to go into it. You choose how you respond and customers choose to give you money - or not.