Hi Andrea and team. I tried the trial version several months ago and tried creating public sharing url. It seems to me that I can only create 1 public sharing URL for other people to upload files. Have you added the features to have multiple public sharing URL at one time?
A: Hi there, not yet. Recently, we solely shipped maintenance and bugfix updates. Adding new features is planned, but we'll need to make sure signups and sales are not slipping, so the focus is currently on marketing.
As a prospective customer, I always check negative reviews first and my first impression was a Founder (andreas_ivymayhem) replying to a customer in a snarky way with very little respect. That is not a good customer service experience to have people talk down to customers instead of trying to come from a place of service, education and understanding.
I would like to know (from others) if all of their customer service comes across in this demeaning way or it was just this founder doing so? This is a huge part in my decision making when it comes to products.
Also what is the turnaround time on customer support requests?
A: I’m just a human being and dealing with 50+ tickets across multiple platforms and multiple channels on a daily basis isn’t an easy thing. And having to answer the same questions over and over again doesn’t really help.
I don’t think it’s fair to criticise my support based on 2 or 3 replies that may or may not sound adequate to some people.
If you want to know what the actual customer support is like, you could have just contacted customer support to find out. We’re not providing actual customer support in the AppSumo comments, but via our support email and in-product chat.
The defensiveness is the issue. That's not needed. And you are doing it here too. You have to remove that to offer good support. Customers don't want to feel attacked. Potential customers will avoid you too and not purchase. You must be able to put yourself in the customer's mind, and get out of your own ego. This is absolutely a reflection of the culture you are creating. Be humble and learn.
At least give the software a try! Don’t be one of those people who judges a book by its cover. Every single software by Ivy Mayhem is EXCEPTIONAL. Honestly, I wouldn’t mind if all the other software I’ve purchased over the years were as good as this one… they could treat me 20x "worse" than Andreas does, and I still wouldn’t care!
@andreas_ivymayhem You may be dealing with 50+ tickets, but it the customer's first interaction with you. It is not up to the customer to guess how many times you may have answered a question. YOU decided to go into a business that requires excellent customer service - no one forced you to go into it. You choose how you respond and customers choose to give you money - or not.
Q: Questions
Really love the product i'm ready to buy but do you support french? Please let me know
A: Hi there, while the website and backend will remain in English and German, you can translate / change any text that is visible to your users. You can find that option in the "Branding" settings.
It would be nice to somehow connect your different platforms and their functionality. So that they not only create independent tools, but also can work together in some clever way. This would encourage even more purchases of new tools.
Q: Still only one public sharing URL at one time?
Hi Andrea and team. I tried the trial version
several months ago and tried creating public sharing url. It seems to me that I can only create 1 public sharing URL for other people to upload files. Have you added the features to have multiple public sharing URL at one time?
andreas_ivymayhem
Apr 30, 2025A: Hi there, not yet. Recently, we solely shipped maintenance and bugfix updates. Adding new features is planned, but we'll need to make sure signups and sales are not slipping, so the focus is currently on marketing.
Share InPrivy - Secure and Easy Sharing
Q: Is customer service good?
As a prospective customer, I always check negative reviews first and my first impression was a Founder (andreas_ivymayhem) replying to a customer in a snarky way with very little respect. That is not a good customer service experience to have people talk down to customers instead of trying to come from a place of service, education and understanding.
I would like to know (from others) if all of their customer service comes across in this demeaning way or it was just this founder doing so? This is a huge part in my decision making when it comes to products.
Also what is the turnaround time on customer support requests?
Thank you!
andreas_ivymayhem
Mar 21, 2025A: I’m just a human being and dealing with 50+ tickets across multiple platforms and multiple channels on a daily basis isn’t an easy thing. And having to answer the same questions over and over again doesn’t really help.
I don’t think it’s fair to criticise my support based on 2 or 3 replies that may or may not sound adequate to some people.
If you want to know what the actual customer support is like, you could have just contacted customer support to find out. We’re not providing actual customer support in the AppSumo comments, but via our support email and in-product chat.
Share InPrivy - Secure and Easy Sharing
Verified purchaser
The defensiveness is the issue. That's not needed. And you are doing it here too. You have to remove that to offer good support. Customers don't want to feel attacked. Potential customers will avoid you too and not purchase. You must be able to put yourself in the customer's mind, and get out of your own ego. This is absolutely a reflection of the culture you are creating. Be humble and learn.
Verified purchaser
At least give the software a try! Don’t be one of those people who judges a book by its cover. Every single software by Ivy Mayhem is EXCEPTIONAL. Honestly, I wouldn’t mind if all the other software I’ve purchased over the years were as good as this one… they could treat me 20x "worse" than Andreas does, and I still wouldn’t care!
Verified purchaser
Every person has different sensitivity.
He can assign it to a woman.
Or run it through AI before sending it so it doesn't hurt anyone 🙂
@andreas_ivymayhem You may be dealing with 50+ tickets, but it the customer's first interaction with you. It is not up to the customer to guess how many times you may have answered a question. YOU decided to go into a business that requires excellent customer service - no one forced you to go into it. You choose how you respond and customers choose to give you money - or not.
Q: Questions
Really love the product i'm ready to buy but do you support french? Please let me know
andreas_ivymayhem
Mar 7, 2025A: Hi there, while the website and backend will remain in English and German, you can translate / change any text that is visible to your users. You can find that option in the "Branding" settings.
Share InPrivy - Secure and Easy Sharing
Q: Does it include the API Access?
Hi! You say in one of the answers below that it is the Business Plan, and we would like to know if this InPrivy Appsumo LTD includes the API Access.
andreas_ivymayhem
Mar 4, 2025A: Hi there, yes, the LTD includes API access.
Share InPrivy - Secure and Easy Sharing
Q: Maybe it could be combined with Deftform for secure file transfer❓
andreas_ivymayhem
Feb 28, 2025A: It's currently not planned to connect these tools. Maybe in a future version of our platforms.
Share InPrivy - Secure and Easy Sharing
Sounds great! I'm currently using Deftform and thinking about trying this out too
Verified purchaser
👍:)
Verified purchaser
It would be nice to somehow connect your different platforms and their functionality.
So that they not only create independent tools, but also can work together in some clever way.
This would encourage even more purchases of new tools.