Q: Hi It's a great product but I can't reach anyone.
Need to understand why I only have 3000 credits instead of 4500. No answer? I hope the verification will be fast but often when you have to deal with a bot that asks you if you want the help of a human...Nothing, nobody..Not good. Possible to be reactive...?
Founder Team
Rick-v
Nov 26, 2024
A: "OK OK I was wrong.... They are totally professional. Juan was efficient. Great to have excellent support. Congratulations on your excellent product."
Q: Hello,
I'm starting a company but don't have the information finalized.
I'm asked whether I am using this for a company or personal use when redeeming. Can I just select personal use for now and add the business when its ready? Thanks:)
Founder Team
Rick-v
May 15, 2024
A: Definitely :)
Please make sure you change your account type once you get your business information. The UI will change accordingly.
Sorry, another question. I ran a test with an email address I know is 100% on the Darkweb. It came back with ZERO results. How up-to-date is the information?
Hi, it is updated every day; however, InsecureWeb focuses on the most recent data breaches, and it might take some time until it finishes the deep scanning and shows something.
I need to submit a copy of my ID. I need acceptable to me options to provide this information in an encryted / secured manner. I have sent a secured link via chat. The link was refused. Please respect my attempts to keep my sensitive identification information secured.
Thank you. Ghana
Founder Team
Rick-v
May 14, 2024
A: Hi, thank you for sharing this concern.
Could you please open a support request and include the secure link in it?
Here is the link: https://support.insecureweb.com/support/tickets/new
Thank you. for your reply. Registered for the support portal. I did not receive email instructions to be able to login. I did check my spam folder. How long does it usually take?
Q: Hi It's a great product but I can't reach anyone.
Need to understand why I only have 3000 credits instead of 4500.
No answer?
I hope the verification will be fast but often when you have to deal with a bot that asks you if you want the help of a human...Nothing, nobody..Not good.
Possible to be reactive...?
Rick-v
Nov 26, 2024A: "OK OK I was wrong.... They are totally professional.
Juan was efficient.
Great to have excellent support.
Congratulations on your excellent product."
Thank you for posting the update :)
Share InsecureWeb - Plus exclusive
OK OK I was wrong.... They are totally professional.
Juan was efficient.
Great to have excellent support.
Congratulations on your excellent product.
Q: Hi, what “preventive actions” should we perform after discovery of being compromised, and how?
Does your product help with solving the issues, or not? Give some examples what we could face and do with the info uncovered…
Rick-v
May 15, 2024A: The system provides you with steps and resources to reduce the risk of a future attack.
These resources include: steps to take after the data is found on the dark web, legal templates for data takedown and cease and desist, and others.
Share InsecureWeb - Plus exclusive
Q: Hello, I'm starting a company but don't have the information finalized.
I'm asked whether I am using this for a company or personal use when redeeming. Can I just select personal use for now and add the business when its ready?
Thanks:)
Rick-v
May 15, 2024A: Definitely :)
Please make sure you change your account type once you get your business information. The UI will change accordingly.
Share InsecureWeb - Plus exclusive
Q: Can I white-label this?
I own a small cyber business and want to present it to my clients as my brand. What is a fair $ to charge client for the service?
Rick-v
May 14, 2024A: Hi, yes, you can whitelabel the solution.
Here is the link to the cost calculator for MSRP pricing: https://calculator.insecureweb.com/
Share InsecureWeb - Plus exclusive
Verified purchaser
Sorry, another question. I ran a test with an email address I know is 100% on the Darkweb. It came back with ZERO results. How up-to-date is the information?
Hi, it is updated every day; however, InsecureWeb focuses on the most recent data breaches, and it might take some time until it finishes the deep scanning and shows something.
Q: Please help!
Verifying my ID.
I need to submit a copy of my ID.
I need acceptable to me options to provide this information in an encryted / secured manner. I have sent a secured link via chat. The link was refused.
Please respect my attempts to keep my sensitive identification information secured.
Thank you.
Ghana
Rick-v
May 14, 2024A: Hi, thank you for sharing this concern.
Could you please open a support request and include the secure link in it?
Here is the link: https://support.insecureweb.com/support/tickets/new
Best regards,
Share InsecureWeb - Plus exclusive
Verified purchaser
Thank you. for your reply. Registered for the support portal.
I did not receive email instructions to be able to login.
I did check my spam folder.
How long does it usually take?