Hi Zak,

I’m writing this publicly and cc’ing AppSumo as we’re facing critical issues after the latest update.

We bought Tier 3 with specific features that have now changed. Clients can no longer edit bots, access conversations, or see leads. This was previously available and is essential. The new roles/permissions make the tool unusable for clients and represent a downgrade.

Also, I’m blocked from creating new agents despite having only 8/20 chatbots. Additionally, there’s no visible option to delete bots.

Please clarify:

If these changes are intentional
If previous access will be restored
Why limits are incorrect
How to delete chatbots

This is impacting our operations.

Best,
Miguel