Lacking support options, slow replies
I have tried to use this a few times but have run into issues. The ONLY support option is discord which is not good. We do not use discord. If you do not trust your own chat platform to provide support that seems suspicious. There is no follow up to issues, you have to keep discord open to get notifications. Where is the documentation?
Sadly I do not have time to refund this.
You need to spell check the website, there are a few dozen issues that look bad. Starting with your pricing button on annual plans.
-- Update to his reply
You didnt even address any issues here. DISCORD SUCKS for your only support channel. Your chat is riddled with red error boxes, and I cannot get help.
You need to have other support channels, end of story.
Zak_InsertChat
Oct 24, 2024Bonjour David8967,
Thank you for your feedback. The nature of AI chatbots is that they need data to be trained effectively—you can’t anticipate every question until the data starts coming in. This is especially true during an AppSumo campaign, where there’s a rush of activity and questions. Training the bot in real time during that rush isn’t feasible, but it has nothing to do with trust.
For your convenience, we already have a chatbot on the website that’s trained on the website’s content. It’s available to assist directly from there.
Regarding Discord, it functions like any other webpage you’d use to communicate with support. You don’t need to keep it open continuously, and you’ll still get notifications when there are updates or responses.
Thanks again for sharing your thoughts!
Zak