I bought InsertChat on AppSumo with a Tier 3 lifetime deal, and the experience has been bad.

After not using it for a while, I logged back in just to check the status of my account. The platform asked me to add a credit card, making it look like a normal verification step and suggesting no charge would be made. I was charged anyway.

I opened a support ticket for something very simple: clarify my lifetime plan status and refund a charge that should never have happened in the first place. The reply took far too long for such a basic billing issue, and when they finally answered, they basically said the charge was non-refundable because their system had activated a Pro plan and their infrastructure costs had already been incurred. In other words, the problem started with their own confusing setup, but the customer is the one expected to absorb the loss.

What makes this worse is not just the unexpected charge, but how misleading the whole flow feels:

they ask for a card even if you are a lifetime user
the interface is confusing enough to push you into a paid upgrade
then they hide behind their terms to deny a refund
and support is slow even when the issue is straightforward

In the end, they offered to restore my lifetime plan, but still refused to refund the Pro charge.

I cannot recommend a product that handles billing like this and treats an AppSumo lifetime customer this way.