InsertChat

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GabiMeGabiMePLUS
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Member since: Sep 2024Deals bought: 135
1 stars
1 stars
Edited Nov 19, 2024

This is the first review I’ve ever written, but I had to share my experience to save others from wasting their time and money.

-The Worst LTD I've Ever Bought in Six Years (with multiple AppSumo accounts for business and personal).

I've tried countless LTDs, and this one is the most disappointing, time-wasting, and stressful in every aspect.

-Questionable Reviews
Given the numerous issues, it's baffling how this app has glowing reviews.

-Terrible Product and Support
The app is riddled with issues, and the so-called "support" is virtually non-existent. Emails go unanswered; even when things are broken, a response'sthere's yet to be.

-Zero Support, Empty Promises
Their inline support always replies with the same canned message: "We are experiencing a high volume of inquiries, and we prioritize enterprise clients." You're out of luck if you're not a "big" client.

-A One-Person Show, Disguised as a Team: The "All-in-One Zak" business concept:
While the founder, "the all-in-one "Zak," claims to have a team of five employees, he's the only person you'll ever see—whether in newsletters, AppSumo reviews, or their Discord community. But there is no single clue whether this is a startup or a teamwork product.

-Setup Complexity with No Documentation
If you have not gained prior AI experience, you'll need another AI to figure out this platform. No explanations or documentation are provided, leaving users to fumble around in frustration.

-Unprecedented "Support Rules"
There were bizarre rules for submitting a support request at launch, practically guaranteeing no answers. This is unheard of in any professional business. How do you put "rules" for product support before a client starts a support conversation in business? How funny is that? Is it a "school"?

CNAME Setup Is a Gamble
Zak must handle custom domain setups. Sometimes, he does it; other times, you're ignored indefinitely. Imagine getting an issue with your whitelabel domain and wanting to change it to another. You should use the app URL while I paid for a CENAME/Whitelabel! Oh, that happened to me!

-Broken and Aggressive Cache System
Changes aren't reflected in real time. Refreshing the page multiple times is necessary; even then, updates like text color might not apply.

-White Label Issues
Despite paying for the white-label feature, network errors repeatedly disabled my branding. Instead of "powered by my company," the app reverted to "powered by Insertchart," undermining the add-on's purpose.

-Non-Functional Features
Integrations like WhatsApp, Agent Support Upon Request, Zapier, and even the chatbot don't work as advertised—it's a near-miracle if it does.

Over 90% of website sitemaps fail to crawl, returning errors. Even if you try to crawl the main domain by extracting the subdomains, sometimes you cannot remove any. Moreover, when the system detects multiple submissions of URLs, it will display a global button to remove the duplicates. That is awesome, but there is no way to achieve that; the browser will crash!

-Buggy White-Label Panel
The white-label admin panel became entirely unresponsive, making changes impossible. You can't, for example, change basic or vital inputs.

SMTP Setup Issues
Good luck getting SMTP to work—Again, it's a near-miracle if it does.

-Weird Chatbot Responses
The chatbot often generates nonsensical replies, making it unreliable for real-world use. Even the Speach future in English, might return results in Korean!

Speech Button Lag
The speech-to-text feature takes up to a minute to start reading responses aloud.

-Terrible Widget Design - does not give any clue of a premium product with many bugs.
The chatbot widget needs to be more appealing, far from the sleek design expected of a premium product.

-Agency Plan Lacks Basic Functionality
Even at the highest tier marketed as an "agency solution," you can't allocate credits per client. This makes reselling nearly impossible. Even though, still unfair to the seller or the buyer!

Tried Twice, but it is Still Broken, and no support
After refunding once, I gave the app another chance for three months. Nothing improved. It remains expensive, misleading, and a colossal waste of time.

-Heavy Interface
The app is so resource-intensive that it significantly slows down your browser.

-Any other issues: countless.

-Discard Support: The support was moved to discard. Maybe I missed it. I have never seen any premium business provide support on discard for a premium product? What's wrong with emails? Support system? Support chat style like intercom?

-Final Thoughts
Once you sign up for Insertchart, be prepared for endless promotional emails from "the all-in-one Zak; you just see Zak wherever and no person else, unusable features, network errors, and zero support.

This app disrespects your time and money, offering no value as a "premium product." I cannot recommend this to anyone and urge others to avoid it at all costs, neither an LTD nor a subscription.

Again, this is the first review I've ever written, but I had to share my experience to save others from wasting their time money, and stress.

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