Q: hi!
about heatmaps :
1. is the max page length that you show in the heatmap? what is it?
2. do you show scroll, click and move?
3. do you show data by device type (mobile, tab, computer...)?
and i see some people here say your service made their website much slower. what are you planning to do about such a critical issue (if it is true , of course)?
thanks!

insignal
May 14, 2024A: Hey,
1. is the max page length that you show in the heatmap? what is it?
A- There is no max page length. Though if you have a lazy load enabled on your website, we recommend to turn it off before creating a heatmap so that we can take a proper screenshot.
2. do you show scroll, click and move?
A- Right now the only heatmap we provide is a click heatmap. We are working to introduce scroll and move in the coming days so yes, that is on the roadmap and will be coming.
3. do you show data by device type (mobile, tab, computer...)?
A- Yes. You can see the data is divided into three categories for the heatmap: Computer, Tablet & Mobile.
Regarding the script making the website slower; I am happy to let you know that our script loads once the whole website is done loading. Since it is a continuous capture script so there is no finish time for it so that we can capture each and every event. There will be a slight increase in a load of course since every small detail is being captured but it won't affect the real-world performance since it is being loaded once everything else is done.
We have worked heavily on our infrastructure to reduce loading time even further and a lot of improvements are being made in the backend.
In most of the cases where people are reported of the website getting slow, the script has been performing well below the industry recommend time and it's mostly the uncompressed images which were slowing the website down which was pointed out by our support team to the website owners.

Verified purchaser
Thansk!

Verified purchaser
how do i know if i have lazy load enabled on my website? i use the kajabi platform
Hey,
Don't worry, simply drop us a mail on hello@insignal.co with your website URL and our customer support will check and let you know for the same :) We are here to help always!