Instacap Reviews

Hard to use, chrome extension barely works, very few tutorials found online.
Barely any difference between the free plan and the paid plan (this deal), but even if you asked me to use the free version, I still wouldn’t use it. This software is far from ready
Difficult to annotate your notes, impossible to organize everything neatly. Totally defeats the purpose
I wasn’t gonna refund something that’s so low cost, but considering how frustrating this is, sorry it’s not worth the purchase price at all and don’t envision myself ever logging in again

I like the UI. I think it's easy to use. Not a super techy person and this was a breeze to pick up. Does everything they promised and the price point is more than reasonable. I think this one is a no brainer if you are looking for something like this.

I have been looking for a tool exactly like this that offers everything you might want in a screen capture tool. This app has good potential. It obviously still needs some polishing. The big negative for me right now is the interface. I appreciate the fun design, but the UI / UX needs to be easy to understand rather than being fun.

Pros:
- It has all or most of the features you could want for a screen capture / feedback tool
- Great deal!

Cons:
- Still needs polishing (Especially the UI)
- A little tough to get used to the UI. This worries me when I use this with non-technically inclined people. I would imagine that the tool should be super easy to work with.

First of all: the product works quite well, but it's the small shortcomings that spoilt the fun for me - and the lack of support!
I took over an hour and found 13 issues, many in the area of suboptimal UI / UX decisions, but also bugs.
Saving and loading screenshots also takes 2-4 seconds, depending on their size and also loading some overview screens. During these loading times, displaying the logo (even several times) in a gigantic, pulsating and frantically rotating manner, so that they catch the eye even more, is already rather counterproductive from a psychological point of view!

I collected all the issues with the app itself and sent a message to the developers in the chat window provided 10 days ago. Since then it just says:
"The team will be back 🕒 Monday."

I understand that a product here on AppSumo is not completely error-free due to the low price and can be optimised here and there. But not responding to messages during an ongoing AppSumo campaign is really a no-go for me!
I'm now waiting until the last day of the refund option to see if things improve or at least get a response from support.

Try it yourself: Create a full screenshoht from the product page of Instacap on Appsumo.
Now try to annotate. The complete long screenshot is shown at once.
Cons:
1️⃣ Click on the zoom-in icon and it enlarges the screenshot (with bad behavior) click on the zoom-out icon does not go a step back, instead it shows the complete screenshot again.
2️⃣ Use a pencil or rectancle (or any annotation tool). You can set it to the lowest width, it will show up huge.
3️⃣ Comments: Comment anywhere on the Screenshot. Go to the right sidebar and click on a comment, it will not show you the position on the screenshot (does not navigate to the point)
4️⃣ Support? I asked 2 days ago in my account about these bugs, no reply until today also no email. So I decided to write this here.

I have made a screencast of these bugs:
https://share.zight.com/8LueBGjN