Q: What is the keyword limitation?
I want to purchase top tier, but how many keywords will I be allow to create? I run a small agency and want to sell this to my clients. Also, assuming that SMS credits consist of sent/received text messages? What if I want to increase the limits of sent/received messages? Thanks.
Oscar_InstasentSMS
Nov 5, 2024A: Hey there! 👋
Thanks for considering the top tier! Here’s how keywords and SMS limits currently work:
Keyword Activation
At the moment, Instasent only supports automated opt-out (unsubscribe) responses. Although we’re working on adding customizable keyword responses, for now, you’ll only be able to send SMS messages and receive opt-out replies. Once the new feature is live, you’ll be able to set up auto-replies for specific keywords to engage more directly with clients.
Limits of Sent/Received
Currently, credits cover only the cost of sent messages. Right now, we don’t support inbound messages other than opt-outs, but once we add full inbound message functionality, both incoming and outgoing messages will be deducted from your credits.
Feel free to reach out if you have any more questions—we’re here to help! 😊
Best,
Oscar