First thoughts, feature requests, and some bugs.
My initial thoughts and feature requests:
- If you don't like a recording, and I assume my clients will do multiple takes - they can't just "start over". They have to close the recorder and then choose to record again. (This may not seem to make sense, but when you experience it, you will understand).
- Another issue with restarting from scratch is... if you add some text to use as a teleprompter it doesn't remember it. If you do a second take you start from scratch and have to retype your prompts (or remember to copy the previous prompts).
- The branding is too much - and it even overlaps the record button at times! In fact, the branding is more obvious than the "record" button. (and cost jumps from $49 to $299 to remove the branding if you are only using for one company).
- The "record" icon for the enduser is not very big and is not brandable wihtin the software. If it was customizable - to make it bigger and to compliment brand colours, that would be great!
I have found some bugs too. On my second video request in the flow, the enduser can't see the video record button or text. The box is blank. (I've deleted it from the builder and recreated it several times - it never displayed.
As it is now, I cannot use the software. I'm hoping these bugs get worked out quickly or I will request a refund. :(
I have given it 4-stars only because of the potential if the bugs get fixed. I think this can be a great product and I want it to work and be reliable!!!
I also wish there was a way to remove branding without having to go from $59 to $300!!!
Fareeda_Interactly.video
May 9, 2024Hi,
Thank you for your feedback, and I appreciate your detailed insights. We're committed to making Interactly.video the best platform for our users, and your input helps us identify areas for improvement. Let me address your points:
1. Recording Interruptions: I'd like to clarify that we have cancel and pause options available during recording. However, your experience is crucial to us, and we'll take a closer look at this feature to ensure it's user-friendly.
2. Teleprompter Persistence: We're actively working on a feature that will allow you to retain teleprompter text for multiple takes. This is on our roadmap and will be available in an upcoming release.
3.Branding Options: You can actually remove the branding at the Tier 2 level for just $149, no need to go till $299.
4.Customizable Record Icon: We appreciate your suggestion and will look into customizing the record icon's size and color in the software.
Blank Box Issue: I'm sorry to hear about this issue. It's unusual, and we want to resolve it for you promptly. Please reach out to info@interactly.video, and our support team will assist you in resolving this matter.
Your feedback is invaluable in helping us enhance our platform. We're committed to addressing these concerns and creating a reliable and effective tool. Please give us the opportunity to work through these issues with you. We're here to provide the best possible user experience and ensure your satisfaction.