Intercom is a customer engagement operating system that helps businesses connect with their customers.

It comprises customer support tools and bots that empower companies to quickly build and maintain personal relationships online with their business and customers.

Intercom's plans offer different features that enable you to engage with your customers. Its first and most used tool is Intercom Messenger.

Intercom Messenger helps online businesses engage their customers from the minute they land on their website and provides the proper support at the right time to close visitors and build loyalty.

Messenger facilitates customers' access to support without initiating a conversation. For example, you can integrate your Help Center with your Messenger on your home screen.

This fosters a self-service ecosystem and allows customers to browse your Help Center directly from the live-chat Messenger. Customers can research the articles, videos, and support materials your business offers. As a result, they get answers to the queries without navigating many pages or losing context—plus, they get to do it fast.

Messenger also allows you to integrate apps directly into the live-chat so your visitors and customers can interact with the apps. It gives you access to the Intercom App Store, a wide range of customer-friendly applications tailored to customers and your team.

For example, you can integrate apps like Google Meet to help customers seamlessly hop on calls. You can integrate an app like the Shopify app, which enables your customers to verify the order's status right from Messenger.

The Team Inbox allows your team to answer questions and address customer queries through a shared and customizable inbox. It also offers several features that help businesses serve their customers, move and scale fast.

The targeted support features let you control which customers can start a conversation with your team. You can set clear response expectations by showing reply time based on your team's availability. This will help prevent customer frustrations as they await help.

Interestingly, Intercom gives you the flexibility to build your own apps for Messenger and the team inbox using their powerful API. You can customize the apps for your team or make them available for the whole world to use.

Finally, you can access Intercom using a mobile device or a desktop computer. Whatever device you use, the integration works seamlessly, allowing businesses to connect with their audience no matter where they are.

Key features

Build your customized apps
Strong integration capabilities
Support your users collaboratively
Respond to users and visitors on the move
Automate your workflows with Inbox rules
Conversational support tools
Build custom inbox views of your conversations

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