Verified purchaser
A little buggy, great support, and the branding never goes away
Pros: it works, 10,000 emails for $49 against about 23 euros a month on their own site, technical support inside 24 hours from a real person who followed up. API and webhooks on every tier, 20 years in SMS so they will still be here.
Cons: manual PDF onboarding, the timezone bug that delayed an email seven hours, the setup page that hangs on a loading bubble, hard to learn, branding on every tier up to $429, and the branding question they never answered (non-technical support - still waiting a week later)
Once you style the email as HTML the powered-by line is not terrible. I would ignore the SMS add-on because $35 for 2,000 credits is their normal list price.
Claudia_inTouch
Oct 7, 2026Hi DraftedTech,
thank you for taking the time to share such a detailed and balanced review, and thank you for your 4-taco rating!
We are very pleased that you appreciated the support provided by our team, the availability of APIs and webhooks, and the experience that rdcom has built in the messaging industry over the years.
At the same time, we have carefully taken note of the areas you highlighted regarding onboarding, usability, setup and branding. Feedback like yours is extremely useful because it helps us identify where we can make the experience clearer and more immediate.
Regarding branding, we would like to clarify that removing the inTouch/rdcom branding visible to recipients does not require the Tier 4 white-label option. The white-label option is intended for more extensive platform customisation, including the possibility of replacing our branding with your own.
We are also sorry that you had to wait for clarification on this point. Our team has reviewed your request and remains available at [email protected] should you need any further assistance or wish to investigate any of the other aspects mentioned in your review.
Thank you again for your honest feedback. We will continue working to improve both inTouch and the overall customer experience.
Best,
Claudia