A: Thank you for reaching out to us regarding SMS messaging. We understand that different customers have different preferences, and we want to make sure that we are able to accommodate all of our users.

We have data from our own research that shows WhatsApp is significantly more effective for reminders as each message contains all the necessary information about the meeting. Our system is set up to send WhatsApp messages by default if the recipient has it installed. If not, we will send an SMS message.

Regarding your question about SMS messaging, we would like to clarify that SMS messages will be sent from our number, not yours. Also, WhatsApp messages will be sent from our number.

At this time, we are unable to offer customization of the text for WhatsApp messages as each template must be pre-approved by WhatsApp. We are also unable to offer customization of SMS messages. However, we can offer settings for when to send messages and when not to: the client receives messages for cases such as new bookings, cancellations, rescheduling, 1-hour reminders, and 1-day reminders. And it is possible to set up webhooks for all events and configure notifications through a third-party service.

Thank you for considering our service :)

P.S. We are constantly working on adding more triggers and variations in the future, and we will inform our customers about any updates.