So I had to contacted support twice as the rendering took nearly 20 minutes for a 30 second video.

Then the system said I made 5 videos when I only made 2.

Support walked me through that what the dashboard says is not the billed usage. Kind of confusing.

How can anyone give a bad review as the deal is a lifetime deal?

I'm just saying if you're in a hurry for a video, it may take a bit of time.