cy7usQ: I am considering buying this, but your lack of response to bad reviews makes me think twice
Hey guys,
I am actually thinking of buying this, but there are multiple reviews which are blatantly saying not ok. - Mentioning crashes, lack of support, branding, etc. I am happy for your positive reviews, but the bad reviews - and moreover - your lack of response to them make me think twice. Could you please respond to them with anything else than - "we ve got you covered" and actually addressing their painpoints? That would really reassure my buying decision.
Kind regards
Ay_
Jan 23, 2026A: Thanks for raising this.
On support response times: we're a small team and handle tickets in order, typically within 1-3 business days. Some negative reviews come from timing expectations — if you email on a Thursday during a busy period, you might not hear back until Monday or Tuesday. Also, no-context tickets like "I need help" or "it's not working" require back-and-forth, which can stretch resolution to a couple of weeks. You may also get a reply within the same day — it depends on the volume we have.
On crashes — we fix bugs as they're reported. After Invoiless v2 launched, we saw more reports because it was a major redesign — those have been resolved and it's stable now.
On branding — custom domains can be tricky for non-technical users since they require CNAME and TXT records. We provide screenshots and step-by-step instructions to help. Beyond that, you can customize colors, fonts, and more here: https://app.invoiless.com/settings/appearance
We're not perfect — sometimes we miss a reply or need extra time to reproduce an issue. If that happens, just follow up and we'll sort it out.
Hope that clarifies things! Let me know if you have any other questions. 🧡