Q: Issue
I’m facing an issue while setting the PKR conversion rate. I need to set it to 0.0036, but I get an error saying:
"The #2 Rate field must be 0.01 or more."
However, 1 USD to PKR is actually 0.0036. How can I resolve this?
Looking forward to your response.
P.S. I also sent a support ticket a week ago, I didn;t hear from you
Ay_
Mar 23, 2025A: Hello!
If you submitted a support ticket, you likely received a response. If you haven't received a reply, please open a new ticket and ensure you're using the correct email from the chat widget settings.
We handle issues through our support system, while this space is for general product questions.
Thanks! 🙌
JRO424PLUSSupport tickets took forever for a response when I used them last year; I was hoping they'd improve where I'd consider using them again, but it looks like it's the same issues.
We strive to respond to support tickets within 1-3 days, though high volumes may cause delays. For the fastest assistance, we have a dedicated, top-priority channel on Discord for reporting issues. General product questions and offline tickets typically receive a response within 1-3 days. 🙌
Aamir_Mursleen
Verified purchaser
@Ay_ The issue hasn't been solved yet. Unable to enter any number below 0.01, I want to enter 0.0036. I got the response, but no solution