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Verified purchaser

Deals bought: 109Member since: Nov 2018
2 stars
2 stars
Jan 25, 2021

bugs and poor customer support

Hello,

I am using this product for about a month. before purchasing, some people complained that the plugin is slowing down their pages. Now, it has problem with google analytics. In almost all appsumo products there is support via live chat. this is no where to find on iubenda website. email address is obtainable only via click on contact, which opens default windows email form then you have to copy paste the address in which ever the email service you use. not at all user centric experience and to lose the faith as this is a quality product.

Founder Team
Jacopo_iubenda

Jacopo_iubenda

May 9, 2024

Hello and thank you for your feedback!

We are very sorry to hear that you didn't received the support you was looking for. We performed a search in our ticketing system and it seems that we replied to your ticket within 2 hours but we never received any reply. Regarding our chat, I would like to inform you that our live chat can be accessed anytime from any page of our website by clicking on the label "help" located in the right side of the page. Here's a short video for more clarity: https://dsh.re/8013a

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