Hey Sumo-lings!

Here are my experiences with JivoChat. I am starting two small website projects soon and would like to offer a serious and functional webchat with added value. Added value for me is e.g. also the integrated communication possibility of the customer via other platforms, nice widget, good backend and clear company structures. I did research over several months and looked at many solutions and systems. Here both the various market leaders in the EU and generally various paid chat widgets for websites, as well as the most famous free, which probably everyone knows.

Here I found the JivoChat deal on Appsumo.unter very interesting. I was a little skeptical at first, because I come from Germany=EU=DSGVO (GPDR). JivoChat has been around since at least about 2012 to my knowledge, if I'm reasonably correct about that. I looked around on the website, contacted the sales and support there and tested as well as chatted with the team, also communicated my concerns and hardships. In the end, I decided to buy.

What can I say? I can only say I am quite thrilled. I contacted the data protection support immediately after activation and actually received a proper contract for data processing according to the DSGVO (GPDR) within 4 days with a little email traffic. Processing nice and smooth, easy and expeditious. The JivoChat team has very good FAQ and tutorial pages that are clear, unambiguous and on target. The integration in the CMS backend "Duda" of my hoster, with not yet published website, works so far flawlessly and was quite simple. I find the dashboard / backend relatively intuitive and self-explanatory, assuming some knowledge of English. Since my website will be in German-speaking countries, I can confirm that the widget can be adapted very well to perfect for this. As integrations I use Telegram, email, MailChimp last will still follow later Facebook Messenger. Works well. Notifications from the system can be set, also good. Especially good I find the additional possibility of use via the Android app.

In relation to comparable products of the competition under price / performance aspects in my opinion really a great chat system. Great team and support, good product, fair conditions with unlimited websites, various features. Serious, seasoned and well grown company, with expected high future security. I was surprised by this deal on Appsumo and can say again that I am very satisfied and looking forward to using it for many years. From me, however, five tacos with full conviction.

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