Q: For the quota: I've paid a tier 4/400 credits but allowed to use only 200, which is less than a Tier 3. Am I wrong?
Hello, I purchased Jogg AI tier 3, then upgraded to tier 4, JUST to get more credits. Now with 3 seats, we're just starting to use Jogg. The quota is 50 per week. So, each month, we will be able to use 200 credits out of our 400, which is less than Tier 3 credits.
We're actually using the image-to-video feature. The max duration per generation is 10 secs. This means that we will be able to...
I'm limited to 5 minutes (Tier-2) but I find that videos over 4 minutes are blocked (even 4 minutes and 10 seconds) Is there a way to upgrade to Tier-3 via jogg.ai as a special courtesy ? I'm not gonna pay monthly for a minute or two of time but now what I have to do is split my script in 2 and then glue the 2 videos - time consuming and useless.... I'm pulling my own hair over this now :(
Founder Team
JoggAI_official
Oct 24, 2025
A: Hi. We recommend that you report the issue with the subscription duration to support@jogg.ai. Our customer support team will investigate and assist you in resolving it. Currently, we don’t support upgrades. Thank you for your understanding.
How to use AvatarX to generate video through API. How many credits for 2 min video
Founder Team
JoggAI_official
Oct 14, 2025
A: We currently don’t support using AvatarX via API. When creating avatar videos through the API, 1 API credit is consumed for every 2 minutes of video duration. For more details, please refer to our documentation: https://docs.jogg.ai/api-reference/QuickStart/GettingStarted
Q: For the quota: I've paid a tier 4/400 credits but allowed to use only 200, which is less than a Tier 3. Am I wrong?
Hello, I purchased Jogg AI tier 3, then upgraded to tier 4, JUST to get more credits.
Now with 3 seats, we're just starting to use Jogg. The quota is 50 per week. So, each month, we will be able to use 200 credits out of our 400, which is less than Tier 3 credits.
We're actually using the image-to-video feature. The max duration per generation is 10 secs. This means that we will be able to...
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Q: Did you close the Discord?
The discord server is no longer available, did you close it because too luch appsumolings are furious against your politics? Or is it censorship?
JoggAI_official
Oct 24, 2025A: Hi. Our Discord community is still running.
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Q: Is there a way to upgrade?
I'm limited to 5 minutes (Tier-2) but I find that videos over 4 minutes are blocked (even 4 minutes and 10 seconds) Is there a way to upgrade to Tier-3 via jogg.ai as a special courtesy ? I'm not gonna pay monthly for a minute or two of time but now what I have to do is split my script in 2 and then glue the 2 videos - time consuming and useless.... I'm pulling my own hair over this now :(
JoggAI_official
Oct 24, 2025A: Hi. We recommend that you report the issue with the subscription duration to support@jogg.ai. Our customer support team will investigate and assist you in resolving it. Currently, we don’t support upgrades. Thank you for your understanding.
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Q: Jogg.ai not working
Is your website working? We tried making some videos today and its just stuck since the an hour and half.
JoggAI_official
Oct 24, 2025A: The issue you mentioned we've resolved. It should work now. Please try again. Thank you for your feedback and your patience.
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Q: AvatarX on API and credits
How to use AvatarX to generate video through API. How many credits for 2 min video
JoggAI_official
Oct 14, 2025A: We currently don’t support using AvatarX via API.
When creating avatar videos through the API, 1 API credit is consumed for every 2 minutes of video duration.
For more details, please refer to our documentation: https://docs.jogg.ai/api-reference/QuickStart/GettingStarted
Share JoggAI