pseatonQ: Account downgraded
Hi,
I upgraded to the T5 when it became available, however I *seem* to have been downgraded to the free plan, which I just discovered after logging in this morning.
I'm sure there's been a simple mistake somewhere, can we fix this please?
I've contacted support via the chat, and have attached my invoice.
I only posted here as well, because this was NOT a cheap LTD, and I would rather it not sit on the back-burner.
I appreciate your help - in advance.
Thanks
JoggAI_official
Mar 25, 2026A: Hi, thanks for reaching out and sorry to hear about the confusion with your plan.
To get this resolved as quickly as possible, please contact our support team directly at [email protected] and include your invoice and account details. They’ll be able to look into your case and fix any issues with your subscription.
Appreciate your patience—we’ll make sure this gets sorted for you.