A: Hi. Currently, we are experiencing a high volume of video production requests, especially the long videos, which has led to a temporary increase in queue times.

We understand the importance of a seamless and efficient experience for our clients. As such, we are actively working to optimize our processes and improve server efficiency. Additionally, we are coordinating to secure more server resources to better handle the increased demand. We have increased server resources by 180%, improving the overall speed of long video production. Rest assured, your video will be completed within 24 hours. For now, we recommend creating shorter videos(0- 5 min).

We sincerely apologize for any inconvenience this may have caused. Your patience and understanding are greatly appreciated as we work diligently to resolve this situation and continue to provide you with the high-quality service you deserve.
Thank you for your understanding and continued support.