I currently give Jogg.ai **2 stars**. The product could have deserved more, but only if the company had kept its promises. Unfortunately, that has not been the case.

ElevenLabs V3 is still prominently advertised in the documentation (https://www.jogg.ai/knowledge-base/voice-elevenlabs-v3/) , yet when I contacted support, I received the blunt response: “...the 11Labs option will not be available.” In reality, the option had existed before and was then quietly removed from the model settings without any proper announcement. That is not transparent communication. That is breaking a promise.

For months, I have also been waiting for a fix in the API that should prevent subtitles from being rendered into videos. The documentation shows such a setting, but it simply does not work. Apparently, nobody considered it necessary to test this properly. As a result, I had to render multiple videos again. Readers can calculate the unnecessary cost for themselves. This could have been avoided if the team had listened and taken more care.

I strongly urge the Jogg.ai team to address these two issues: reactivate ElevenLabs V3 for all LTD customers as promised, and finally fix bugs like the subtitle-rendering problem. That is how a company preserves credibility.

The application has improved in some areas, but the behavior described above is unacceptable and deeply disappointing.