This is extremely disappointing.

I bought JoggAI through AppSumo as a lifetime deal because I wanted to support the company early on. That's the whole idea behind these deals. Customers take a chance on a developing product, put their money in early, and in return receive the benefits that were promised.

Now the product has grown, and it feels like the very customers who supported that growth are the ones getting squeezed.

I have 36 credits remaining, yet JoggAI has told me I've reached a limit of 10 video generations per week. So I have credits that I've paid for, but I'm not actually allowed to use them when I want to.

That's incredibly frustrating.

There is a principle here that I think companies should remember: don't forget the people who helped you get where you are.

Early adopters take the risk. We provide the money, feedback and support while a product is developing. When the company becomes successful, those customers shouldn't suddenly find that the deal they bought has become heavily restricted.

To me, this is very bad karma.

I genuinely wanted to like JoggAI and was looking forward to using it more. Instead, after doing a few short test videos, I've already hit an arbitrary weekly limit despite having 40 credits available.

If a “lifetime deal” can be sold to early supporters and then have significant restrictions introduced afterwards, it seriously undermines the whole point of buying a lifetime deal through AppSumo.

Very disappointed. I hope JoggAI reconsiders how it is treating the customers who supported it in the early days.