I am very disappointed by my experience with Jogg AI on AppSumo. When I purchased the lifetime deal, it was clearly stated and discussed that credits would be valid for using premium models like VEO. After the deal ended, Jogg AI changed the rules and told customers they could no longer use their credits for these models, requiring a bring your own key option instead. This major restriction was not disclosed before the end of the deal and goes against what was promised in responses to customer questions. It defeats the point of a lifetime credit system that now cannot be used towards certain models, and this was not disclosed until after the deal ended when people could not refund. This is a bait and switch and they lied about it.

Even worse, in the days after the deal ended, prior comments and assurances were removed, and several users who raised their concerns in the forums and on Discord were deleted or silenced. This happened even though the discussion stayed respectful. Changing key terms after purchase and removing honest feedback is not acceptable and destroys trust with the community.

If you are looking at this product, be careful. My experience shows the company does not honor their original deal terms or communicate changes honestly. AppSumo needs to take this feedback seriously to protect buyers.

For all other AppSumo users, post your feedback on Trustpilot at https://www.trustpilot.com/review/www.jogg.ai. Also, inform AppSumo and reach out to consumer protection services to send Jogg AI a message that bait and switch behavior will not be tolerated in the LTD community. It is about doing what is right. If Jogg AI wants to make this right, they need to allow AppSumo customers to use their credits for what they actually bought a credit system for. If Jogg AI fixes the situation I will consider changing this review. Until then, this review will stand and I am seeking consumer protection and legal action against Jogg AI for breach of contract and bait and switch advertising.

They also lie and say users asked for bring your own key when that is completely false. Why would a user ask for bring your own key when it would be more expensive in API costs than just paying for a VEO plan. Individual API costs are higher than a subscription plan.

They also lie and say these are motion credits, when it was advertised as AI credits. They also lie and say they did not remove anyone from Discord when over twenty members were deleted for speaking up about this. They are silencing people and trying to cover up the truth.

The AppSumo ad said the credits for non video can be used for avatar photo, avatar motion, and other non video upcoming features. It is in the ad and I have a screenshot. What you are not about to do is lie to my face or to other AppSumo users. You will be held accountable and I will be seeking consumer protection services.

They also still let monthly subscribers use credits with VEO but not lifetime deal customers. They have alienated their early supporters and trashed their reputation. They are not to be trusted.

I do not want to hear any more lies because other honest companies like Qolaba who were on AppSumo did the right thing. Qolaba told customers about rising costs during the return window. Jogg AI waited until the refund window was closed and then switched it up. Qolaba just increased the credit cost and still let customers use their credits as promised. Jogg AI could have done the same but instead they selectively blocked models from LTD customers because they want to reserve VEO use for monthly subscribers only. Why? Because they are not trustworthy. This is all about them being cheap and dishonest.

They say they don't delete users but that is false i was deleted from discord even though i was cordial in my issues. They removed comments to hide issues, numerous other people i have chatted with on their discord were also removed. I don't appreciate trying to respond to my comments and making it look like i'm making this up.

You all deleted your comments where you promised users veo and we all know it. If you want to make things right, since i now have a plan that i can't properly use and selected wrong tier because u switched rules up. You should allow appsumo users the option to either 1 refund or 2 go to a higher credit system to make up for the fact u changed rules on people after refund period ended.

They spend more time responding to negative reviews than actually fixing the issues that people bring up, instead they want to silence people and then they gaslight people and pretend in the response to the negative reviews with a copy and paste message that they copy on every response.

Other companies like qolaba who were on appsumo handled the same situation very different and increased the credit charge rather than do byok. They actually listened to ltd consumers and made legit fair changes rather than what jogg is doing gaslighting with fake apology with no real change.