I originally gave Jogg AI five stars because it showed potential and only charged credits for the initial avatar photo creation and the model names and feature sets were also easy to follow. My opinion changed drastically with the rollout of Avatar X. Like many users, I was confused, thinking Avatar X was just a rebrand or upgrade of Motion 3.0 because both featured expressive avatars. Motion 3.0 was eventually renamed Avatar 1.0, the in-house, more affordable option, while Avatar X turned out to be a new, more advanced solution using both in-house and third-party technology, so it could not be offered as a free upgrade.

The biggest problem is that none of this was made clear at the time. The real distinction between the models, their costs, and why Avatar X needed to be paid for separately was only explained after strong negative feedback from the community and in an email sent today. If that detail had been available when the AppSumo deal was running, I and many others would have made very different decisions about which tier to buy.

Because of this frustration and lack of transparency, I dropped my rating all the way down to one star. The recent email finally helped clarify things, which is a positive step, so I have now moved my review up to three stars. But to earn all five stars again, Jogg AI needs to

Proactively communicate all important model and plan changes before they go live

Revisit rate limiting so paying customers can use all their credits fairly

Focus on sustainable fair upgrades, especially for in-house models

Bring the AppSumo deal back, even briefly, this time with full transparency so early users can choose the right tier with confidence

Positive examples set by others Companies like SellerPic and Artistly do a great job clearly explaining what is included in each plan, what is handled in-house versus third-party, what upgrades and new features will cost, and any limitations before the customer pays. Their regular honest communication builds trust and long-term loyalty and users almost never feel blindsided or misled.

Jogg AI can absolutely win back my five stars if these gaps are closed. Clear communication, honest updates, and fair upgrade opportunities for loyal users are the path forward.