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Member since: Jul 2022Deals bought: 21
1 stars
1 stars
Posted: Nov 22, 2024

Dysfunctional Uploading and Stuck Rendering- Poor support times

Jogg.ai cannot survive unless the owner gets more support staff. It's too bad, because it has so much potential.
In more than 12 hours on the program I have been able to render and download one video. The video was good, not great.
I got support to help with the rendering but they didn't fix the fact my media freezes during upload and stays stuck.
Another day wasted. Second support ticket unanswered.
I bought tier 3 to see if there would be an improvement...... but no. If the program actually worked, it would be worth the price in the long run. But I feel I have to refund.

Founder Team
Constance_JoggAI

Constance_JoggAI

Nov 22, 2024

Thank you for your feedback! We're here to assist you via live chat and at support@jogg.ai during our working hours. Your rendering issue has been resolved, and we're currently working on fixing the media uploading problem.
Due to the high volume of inquiries, our response times might be a bit longer than usual. We apologize for any inconvenience this may cause and appreciate your patience and understanding.

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