How do I delete my account after the free trail? I cannot redeem my code with my existing account using the same email address. I contacted support, they took more than 24 hours to reply and gave me an answer to a question I didn\u0027t even ask. I tried to clarify my question in my reply and waiting to hear back...\u000a\u000aPlease, please, please have us delete our own accounts without having to through support. Or even better, please have us be able to redeem codes to existing accounts without having to take all these extra unnecessary steps. I STILL have not been able to have my existing account be deleted so I can just recreate it with the redemption code yet.\u000a\u000aYou said we could delete our free\u002Dtrail accounts but it turns out to be a lot more frustrating and time\u002Dconsuming in my experience so far. I know there are a lot of things that need to be ironed out and improved with JumpStory, but the simple task of trying to redeem a code after having a free\u002Dtrail account that is apparently difficult to delete is getting ridiculous.

Question

How do I delete my account after the free trail? I cannot redeem my code with my existing account using the same email address. I contacted support, they took more than 24 hours to reply and gave me an answer to a question I didn\u0027t even ask. I tried to clarify my question in my reply and waiting to hear back...\u000a\u000aPlease, please, please have us delete our own accounts without having to through support. Or even better, please have us be able to redeem codes to existing accounts without having to take all these extra unnecessary steps. I STILL have not been able to have my existing account be deleted so I can just  recreate it with the redemption code yet.\u000a\u000aYou said we could delete our free\u002Dtrail accounts but it turns out to be a lot more frustrating and time\u002Dconsuming in my experience so far. I know there are a lot of things that need to be ironed out and improved with JumpStory, but the simple task of trying to redeem a code after having a free\u002Dtrail account that is apparently difficult to delete is getting ridiculous.

Jonathan_JumpStory · Answer

Thanks a lot for your comment in here. I believe that we already wrote you back on e\u002Dmail?\u000a\u000aIt\u0027s pretty easy:\u000a\u000a1. Simply let our support know to delete your old trial account.\u000a2. Redeem your code using the link that you got from AppSumo, when you signed up. This is now your new account with lifetime access :\u002D)\u000a\u000aLet me know if you have any further questions!\u000a\u000aBest regards,\u000a\u000aJonathan\u000aCo\u002Dfounder of JumpStory

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