I've been trying different solution for "social support", and was not happy with any of them, until I saw Juphy. It easily does what it says, with the unncessary bells and wistles that many of these sites come with. And I like that it's separate from a social post management service. Support people are not the ones. There are some rough edges around the UI (wish I could see the relative post in my inbox without clicking on the entry), but the main reason I gave this 4 tacos is the mobile app. The mobile app is too simple and lacks some impotant features. Most importantly, it's impossible to find the relative post in Inbox. I'm sure they would improve the mobile app soon.