**06/09/25 Update** I am putting this update first before the rest is read because I would like you to know the whole story, but the final result first.

Harris is a very generous and concerned business owner. He got involved and personally oversaw the resolution of the situation. In the end, it was discovered that a miscommunication between his team and the AppSumo team created an offer that wasn't meant to be. Harris was correct in that only Tier 3 should have been mapped to the Pro offering (actually better than Pro, but that would be the base of tier 3). That was not communicated on this page through the AppSumo offer and thus the confusion.

Understanding that my predicament was no fault of my own, he had his team take care of it and match my account features to what I thought was promised through the AppSumo offer and actually made my account a tier 3 AppSumo account which gave me all the features I was expecting and then some.

I highly recommend Harris and Jupitrr not only because of the customer service, but because the software is solid and does a fantastic job at making video edits easy and fast! As you can read below, I was truly frustrated, I pointed that frustration in the wrong direction and even said some things I shouldn't have, but Harris took it all in stride, made things not only right but went above and beyond, and at the end of the day provided me with an amazing software that not only meets but exceeds my expectations. A solid Five Taco recommendation now!

*Original (frustrated) Review** I bought a tier 2 license and now I can't access any pro plan features. It said I had to upgrade so I tried that and then lost my lifetime license and there's no support other than to book a call with someone. Also, it turns out that I needed to upgrade to the more expensive pro plan, which I thought I had lifetime access to, so I have to pay more to get the features I need and was promised. Nothing can be done right now and in the meantime, I have a client getting pissed at me because I can't provide the fast turn around I promised them based on what used to work here. It worked great, until each upgrade. Then they lag on getting lifetime deal owners caught up on the new feature. Now, I can't access the new features at all without paying and it looks like I lost my lifetime license. Don't recommend at all.

**Update** I did use the Magic Edit the first time under the lifetime license and that's what started this whole issue because it used premium assets and wanted me to pay more to export my video. Magic Edit should use free assets or those assets should be included, but instead, their AI is using assets that they get to hold hostage until you pay more.

Harris says in his response here that tier 2 is not tied to the pro plan but it clearly shows above that the Deal Terms and Conditions state that "All future Pro Plan updates" are a part of the deal. Nowhere does it say that that only applies to tier 3. And all the tiers listed below state "All features above included" and does not state that lower tiers are not tied to the pro plan. Deceptive practices to make you feel like your getting a deal and then back out once you try to hold them to it.

In addition to this, I tried to play their game and paid for an "upgrade" (features I should have had anyway) because I was under a time crunch and needed the video, and was told I still needed to pay more to download to landscape and then pay more because the magic edit used premium assets. Nowhere on this page or on the website is it stated that they get to hold your video hostage for more money if their AI decides to use certain assets and nowhere does it state that Getty assets are an extra charge.

Now I've lost my lifetime due to the attempted upgrade, they "fixed it" by giving me growth plan features instead of pro plan, Harris is now saying that pro plan isn't attached to tier 2 when it doesn't say that anywhere above, and they are still wanting me to pay for a monthly $50 upgrade to get the features promised on this page.

This product isn't what was promised and I hope AppSumo never offers it again as I feel the offer and the creator are both deceptive. It's no wonder they don't allow reviews on their actual website, they don't want current prospective customers seeing the horrible customer support. The only place I can leave a review is here on an offer page that is closed and will probably never be looked at again.