We’re really sorry you went through this. Losing access to your account and not getting a response after multiple emails is understandably frustrating, and that is on us.

During the past year, Katteb went through internal changes that unfortunately affected account access and support response times. That does not excuse the experience you had, especially as a lifetime customer who redeemed codes properly.

Please email support@katteb.com
again and include the subject line “AppSumo Code Recovery”, along with the email you used to redeem your codes and your AppSumo order screenshot. Your licenses will be manually restored.

We also want to be transparent. Katteb is relaunching on January 1, 2026, rebuilt from the ground up. This includes a new account system that securely restores and honors all existing AppSumo licenses, plus major new features like:

AI SEO Assistant

AI SEO Ready articles

White label features for agencies

All redeemed and unredeemed lifetime codes will be respected in the new platform.

We understand that trust was damaged here. All we can do now is acknowledge the issue, make sure your access is restored, and deliver a much stronger product going forward. Thank you for calling this out.