Customer Service is NON-EXISTENT!
Customer Service is NON-EXISTENT!
Tried to log into my account and the site has no record of my account or my codes. Have sent 3 emails to their support with screen shot of my AppSumo account showing I purchased 3 codes. No response. I am over my 60 days with AppSumo so I can't ask for a refund. What an unprofessional company. Don't risk it!
ahmed_ezat
Dec 31, 2025We’re really sorry you had this experience. Your frustration is completely valid, and we take full responsibility for the lack of response you faced.
Over the past period, Katteb went through internal changes that unfortunately affected both account access and customer support. That is on us. It’s not the experience we ever wanted for our users, especially lifetime customers.
We also want to be fully transparent with you. Katteb is relaunching on January 1st, 2026, rebuilt from the ground up.
This is not a small update. It’s a completely new platform with:
A powerful AI SEO Assistant
AI SEO-Ready articles built for real rankings, not just content generation
White-label features for agencies and businesses
A new account system that securely restores and honors all existing licenses and codes
All lifetime licenses will be respected and restored in the new system.
We understand that words alone don’t fix what already happened, but we are committed to making this right with the relaunch. If you’re willing to give us another chance, you’ll see a very different Katteb that is stronger, faster, and built properly this time.
Thank you for calling this out, and again, we’re genuinely sorry for the inconvenience you went through.