A: Hi Sumo-ling!

Did you write us at support@keyword-hero.com? We are currently up-to-date on all tickets I type this. But let me know here what time you wrote us or write again and mention that we didn't follow-up properly and we will for sure come back to you.

We are quite persistent to write back customers and make sure tracking is working well. Each Google Analytics account is setup a bit different and sometimes we need to adjust something to make sure data is flowing into GA correctly.