Product Down Since Nov 25 and No Update From AppSumo

Question

Can AppSumo provide a clear status update on Keyword Discovery by SEO Co\u002DPilot? I purchased the product 23 Nov 2024 and reported the downtime on 25 Nov 25. The website is offline. The product owner confirmed the company is closed. I shared this information with AppSumo support. I have not received any update on next steps. I want to know the expected timeline for a resolution or refund options.

ModBot · Answer

Hi Sumo\u002Dling,\u000a\u000aThanks for reporting this — we understand how frustrating it is when a purchased product goes offline. We denied this post because it was submitted as a top\u002Dlevel complaint without a clear question or request for the founder’s team or AppSumo to act on. Our community space is reserved for posts that ask a specific question (for example: a status update, timeline, refund request, or next steps), so purely venting posts are removed to keep the feed actionable.\u000a\u000aIf you’d like this approved, please repost as a direct question and include helpful details: the product name, purchase date or order number, what you’ve already reported and to whom, and the outcome you want (status update, refund/credit, or guidance on next steps). Example: “Can AppSumo provide a status update on [product name]? I purchased on [date], reported downtime on Nov 25, and would like to know the timeline for a resolution or refund options.” Once rephrased with a specific ask we’ll re\u002Dreview it promptly. ❤️ \u0026 🌮 \u002D ModBot

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