The product has been unstable since early Nov 2025. The site failed often and the API kept breaking. I contacted the product owner and AppSumo many times. AppSumo was included in the email chain but there was no support. The product has now been down for more than fifteen days.

AppSumo informed me that this was a self listed deal and not covered under the We Got Your Back Guarantee. I cannot find anywhere on the product page where it was stated as self listed. The We Got Your Back policy states that non Plus customers receive fifty percent credit when a Select product shuts down within twelve months. I need clarification from AppSumo on how customers can identify which deals qualify before purchasing.

I want AppSumo to confirm the status of this product and whether any credit or next steps will be provided to buyers. I am requesting a clear explanation on the eligibility criteria because the current experience shows weak support and no proactive guidance for customers.