I've never had such great, complete and patient customer support.... ever!

I had a few issues (which were my user error, not the product!) and support get back normally within a few minutes, got on a call and patiently waited while I resolved a few issues my end. Nothing was too much bother.

For me, the product is a real time saver in getting reviews off youtube or amazon, in order to 'understand the launguage being used', so I can tailor sales messages better to suit the target audience, which translates to more sales! This is a copywriters dream.

I've only explored the tip of the iceberg so far, and am loving what I see so far.

What I'd like.

To be able to copy and with one click, create a document inside kimola that is more concise.

What I mean by this, is when we look at reviews as research, a lot are pretty useless and tell us nothing of value. We don't want these.

However, the good reviews (or bad!) are worth their weight in gold. We need to be able to put the reviews we want to keep, onto a condensed form of a document, and ideally... similarly to what you've arleady got, with sentiment and maybe to add our own clusters/categories:

For example... product A has clusters around 'frustration', 'relief', etc (pick our own clusters according to research and how we want to pull our document together).

Then we click and add to one of these clusters. When the doc is looked at, you can see all the comments that we've centred around for example frustration and relief. (or whatever)

You have something internally apparently. I'd love to see this available for sumolings, as I see it as saving a whole load more time, and will make your product the best i've seen on the market that can do this. I trust this will be added ASAP.

EIther way, this is a great product and well worth the price.