bretdk
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2 stars
2 stars
Member since: May 2023Deals bought: 7Posted: Jan 1, 2024

Not quite mature enough yet it seems

I was initially drawn in thanks to it having a few features I'd like at a decent price, however it's clear that there are issues that need fixing.

1) You can't disable reminder emails so KingSumo sends 3 emails before the end of the giveaway to your entrants. I was told by support that this is to encourage more users to engage but that shouldn't be up to you to decide. I don't want to send users these messages.

2) When using the Mailchimp integration it just stuffs the whole name entered into the "First Name" column on the Mailchimp side so everyone entering with their full names will end up with no surname in Mailchimp, just a first name with everything they entered which isn't exactly ideal.

3) Most annoyingly, somehow malicious users managed to get 7000+ botted entries into one of my recent giveaways. Sure, they used different emails, a pool of IPs, and different names, however if 3000 people enter at the exact same time, it should surely ring alarm bells? The kicker here is that I would have to go through and manually delete these entries 1 by 1 and then make a note of them to then delete from my integrations. Hopefully when I reach out to support they're able to spot the false ones and provide me with the list so I can at least do this a little quicker.

The final minor thing is not being able to remove branding (given the price, eh, but still, it'd be nice). It's done the job somewhat well for the price but if I wasn't well beyond the refund period at this point, I'd be requesting one as sadly I don't think I'll be continuing to use the product.

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