Konnectify

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DanLauDanLauPLUS
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Member since: Nov 2018Deals bought: 31
2 stars
2 stars
Posted: Jul 22, 2024

Potential service yet required so much polishing...

The service shows potential but is currently quite confusing to use. During setup, you must first connect an external service (such as Google Sheets or Outlook) before creating any "Konnectors". You cannot simply doing so within the process of designing your "Konnector workflow". I tried integrating Gmail and Google Sheets, but the process lacked clear instructions. Additionally, a security warning appears when validating the service with Google.
Once a "Connection" with your desire service is set up, there is no option to modify or delete it. As for creating a "Konnector", it actually involves a trial-and-error approach to establish workflows and actions, with little guidance provided. The options for signal events are often duplicated and lack specific descriptions. For instance, when I'm creating a Gmail action, the "Choose event" menu offers two indistinguishable "Create Email Action" options.
Furthermore, there is no way to test a Konnector to ensure it works correctly after creation and before "Publish" it. Overall, the user experience is confusing and needs significant improvements.

Founder Team
JakeMartin

JakeMartin

Jul 23, 2024

Hi Mailwithin,

Thank you for your detailed feedback. We understand your frustration with the setup process, lack of clarity, and the trial-and-error nature of workflow creation.

We apologise for any inconvenience caused and want to assure you that we're actively working on improvements based on your suggestions. I have taken this into my immediate roadmap to fix this and it includes streamlining the connection of applications and making instructions clearer through knowledge base article and in-product guides.

Your feedback is incredibly valuable to us as we strive to create a more intuitive and user-friendly experience. Please feel free to reach out to us at support@konnectify.co if you have any further questions or feedback.

Regards,
Jake Martin

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