KonnectzIT Reviews

I recently tried to integrate a facebook leads ads campaign as a trigger to capture new leads into a third party app when a new subscriber fills out the facebook leads ad form. Konnectitz does not have an integration with this third party app but they API addon blcok that they rave about. The third party app has an API that can be used to post the new subscribers into their database and supposedly the Konnectitz API addon block should be able to connect with the third party API and add new subcribers. So, the automation flow: facebook lead ad (as a trigger) + Konnectitz Facebook lead ad block (seemed to work ok) to capture new leads coming from facebook + Konnectitz API addon block to send the new leads to the third party API. I could never Konnectitz API block to work!! I was able to verify the third party API using postman and I same information in postman that I provided to the Konnectitz API. Their documentation is horrible (I got past that using postman to figure it out) and support is worse than their documentation. I took more than a week for their support to get back to me, even after sending them very detailed markups of the settings I was using and the postman logs and details showing that the third party API worked as advertised. Their comment to me was that I hadn't setup up the facebook lead ads connection properly which had nothing to do with testing their API addon block connection with the third party API - that I proved worked using postman. I've wasted two weeks trying to communicate with them about their crappy blocks that don't work and they only briefly got back to me once in that two week span. Don't waste your time and money even looking at this tool. There are much better integration and automations tools out there.

I’m deeply disappointed with KonnectzIt, hence the low rating. After trying for 2 years, I couldn’t get a single workflow to function properly. Whereas similar tasks worked seamlessly with SyncSpider, KonnectzIt had constant minor issues that disrupted the workflow. Here are some examples:

1. Selecting “Capture WebHook Response” after refreshing a Webhook block results in a blank page. Had no choice but to give up the entire setup and start over again.

2. When an output field also accepts direct input, it’s allowed to connect this output to a new block’s input. Although the copied data appears in the new block, test running the new block clears the input data in the new block, with no error or log capability to diagnose the issue.

3. Although their support team typically responds within a couple of hours, they don’t effectively resolve issues. Even with clear descriptions and screenshots showcasing the problems, they usually ask me to verify information already evident in the captures or request recordings or account credentials. This suggests a lack of diligence in verifying the problems.

4. Their requests for recordings and account credentials raises serious security and confidentiality concerns. In early days I even had someone using my setup to test.

5. If you frequently add/remove a block during testing, the removed block might still appear on the simplified map in your Konnectz list. I encountered one instance where 10 “API blocks” were listed, despite none being present.

I initially gave KonnectzIt some leeway due to its novelty, expecting it to improve over time and didn't refund. However, after 2 years of consistent disappointment, it remains immature and unusable. The company’s support practices have only further motivated me to write this detailed review and share my experience with the community.

J'ai utilisé ce produit pour automatiser le renvoi vers une adresse mail. J'ai utilisé la fonction SMTP. j'ai eu un souci mais le support m'a répondu rapidement. le souci à continuer quelques jours mais les supports n'a pas lâché l'affaire et a enfin pu me dépanner. je recommande tout particulièrement Nagakiran.

I bought this deal with the intention of using it to automate part of a new process I want to offer my customers.

My need was pretty basic… Or so I thought. This is my workflow:

Update a cell in Google sheets – > figure standing Google sheets data to another program – > take the results from Google sheet and update a cell in the same row

Everything worked until the final step: the tool does not seem to be able to update an existing row. Or at least, I haven't figured it out. Adding a row works fine.

Getting help is a bit of a challenge also. I did reach out to get support by chat, but because of the time zone difference I may have to wait a few days to get a response. I also tried the Facebook group but my message has been put in a queue so I have to wait until someone sees it and moderates it before I can get an answer. All of this is quite frustrating.

The interface also leaves a bit to be desired. There are some non-obvious UX choices that I find quite annoying. For example, I'm used to using the scroll wheel to scroll up and down and to use the control key to zoom in and out. With this app, scrolling zooms in and out and you have to click the background to move around. It goes against all my muscle memory.

Another thing I find annoying is that if I want to change the connections between apps, I have to delete an app and start over. I can't select a connector and deleted or reconnected to something else. In other words, if you don't want to waste time, you need to have it down perfect on the very first try. Maybe I'll get to that over time, but as someone who's using this type of tool for the first time it's very annoying to have to restart instead of just editing and continuing.

So, yes, the team has made a lot of integrations available. However, they seemed to have only tested use cases that they use, without considering other use cases.

Very good support, we have multiple screen shares and they tried very hard to help resolve the issue.
The app itself is still buggy, it needs to be more polish, compare to other automation apps.