KonnectzIT

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Member since: Sep 2020Deals bought: 150
1 stars
1 stars
Posted: Nov 20, 2023

Disappointed!!

I recently tried to integrate a facebook leads ads campaign as a trigger to capture new leads into a third party app when a new subscriber fills out the facebook leads ad form. Konnectitz does not have an integration with this third party app but they API addon blcok that they rave about. The third party app has an API that can be used to post the new subscribers into their database and supposedly the Konnectitz API addon block should be able to connect with the third party API and add new subcribers. So, the automation flow: facebook lead ad (as a trigger) + Konnectitz Facebook lead ad block (seemed to work ok) to capture new leads coming from facebook + Konnectitz API addon block to send the new leads to the third party API. I could never Konnectitz API block to work!! I was able to verify the third party API using postman and I same information in postman that I provided to the Konnectitz API. Their documentation is horrible (I got past that using postman to figure it out) and support is worse than their documentation. I took more than a week for their support to get back to me, even after sending them very detailed markups of the settings I was using and the postman logs and details showing that the third party API worked as advertised. Their comment to me was that I hadn't setup up the facebook lead ads connection properly which had nothing to do with testing their API addon block connection with the third party API - that I proved worked using postman. I've wasted two weeks trying to communicate with them about their crappy blocks that don't work and they only briefly got back to me once in that two week span. Don't waste your time and money even looking at this tool. There are much better integration and automations tools out there.

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