KonnectzIT

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Member since: Mar 2020Deals bought: 869
1 stars
1 stars
Posted: Aug 4, 2023

Unusable

I’m deeply disappointed with KonnectzIt, hence the low rating. After trying for 2 years, I couldn’t get a single workflow to function properly. Whereas similar tasks worked seamlessly with SyncSpider, KonnectzIt had constant minor issues that disrupted the workflow. Here are some examples:

1. Selecting “Capture WebHook Response” after refreshing a Webhook block results in a blank page. Had no choice but to give up the entire setup and start over again.

2. When an output field also accepts direct input, it’s allowed to connect this output to a new block’s input. Although the copied data appears in the new block, test running the new block clears the input data in the new block, with no error or log capability to diagnose the issue.

3. Although their support team typically responds within a couple of hours, they don’t effectively resolve issues. Even with clear descriptions and screenshots showcasing the problems, they usually ask me to verify information already evident in the captures or request recordings or account credentials. This suggests a lack of diligence in verifying the problems.

4. Their requests for recordings and account credentials raises serious security and confidentiality concerns. In early days I even had someone using my setup to test.

5. If you frequently add/remove a block during testing, the removed block might still appear on the simplified map in your Konnectz list. I encountered one instance where 10 “API blocks” were listed, despite none being present.

I initially gave KonnectzIt some leeway due to its novelty, expecting it to improve over time and didn't refund. However, after 2 years of consistent disappointment, it remains immature and unusable. The company’s support practices have only further motivated me to write this detailed review and share my experience with the community.

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