4.7
Taco ratings
Konvey has been praised for its intuitive interface, versatile recording options, and the ability to request videos from clients, making personalized communication effortless. Users have also highlighted the platform's clean design, user-friendly features, seamless sharing of video links, and well-organized files. While some users have encountered minor issues with upload times and the absence of a video editing feature, the majority of feedback indicates that Konvey is a solid choice for anyone in need of a reliable video and screen recorder.
AI-powered summary of customer reviews
Verified purchaser
Konvey Improves Business Communication with Everyone.
I've been using Konvey for a while now, and it's a great compliment for my business communication. It's super easy to use, letting me create quick videos for clients and team members. The flexibility to record screen, camera, or audio is excellent, and the quality of the videos is perfect and professional. It’s a nice replacement for Loom and while there is always a wish list of features, it is still perfect for my needs. It's helped me cut down on long emails and boring meetings, adding a personal touch to my communication. Definitely worth trying out!
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Verified purchaser
Somehow it stopped working, and don't have system sound (very important!!)
I know that this sold out in AppSumo,
But do consider trying Konvey while knowing that system sound is not included (for editing and sharing some reviews it is very important to my agency!!), and they don't have speed management! That is so frustrating to see everything on 1.0X!!!!
I am very disappointed...
Jerry_Konvey
May 14, 2024Hello Vlad669,
Thank you for reaching out with your feedback about Konvey video. We understand how important it is to have control over video playback speed for an enhanced viewing experience. I'm pleased to inform you that we are actively working on integrating speed management features, including 1.5x and 2x playback speeds, into our video player. This feature is anticipated to be available in a future release, and we are excited to bring this improvement to you.
Regarding the issue of capturing system sound, this is indeed a browser-specific limitation. However, we have a workaround for you. If you use the Firefox browser for your recordings, you should be able to capture system sounds successfully. We hope this solution will be helpful for your current needs.
We appreciate your patience and support as we strive to enhance Konvey video. Your satisfaction is our top priority, and we are committed to continually improving our service.
Cheers,
Jerry
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Verified purchaser
Finally a replacement to Loom
Big fan of Konvey! It's a game-changer compared to Loom, for sure. The screen sharing is top-notch—you can move your video box anywhere, so it never blocks your content. Super glad I made the switch!
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Verified purchaser
Lots of problems - viewers can't see video, can't record, videos lost.
I was really excited to get Konvey and have a reliable alternative to paying for a service like Loom. Yes, it's not as smooth, but I can deal with that to avoid the monthly cost.
However early on my video wasn't viewable by someone using a PC and then someone using Apple devices. The PC user later could see the video but not sure why the glitch happened. I have been emailing the developer back and forth since Feb about this. He assured me that they were working on things but today I went in to make another video and now the video won't upload and all my other videos are just gone. I am hoping there's a resolution and I can consider changing my review later if there is, but this is a very bad situation now.
Jerry_Konvey
May 9, 2024Dear customer,
We've received your message regarding the issues you've encountered with video visibility, recording, and uploads within our Konvey platform.
Firstly, I want to extend our sincerest apologies for the inconvenience you've experienced. We had a technical glitch that temporarily prevented users from recording and uploading videos. This issue occurred for a few hours and, unfortunately, coincided with your attempt to use our services.
I'm pleased to inform you that the issue, which was related to our file system storage, has been resolved. Our team has worked diligently to fix the glitch and we've allocated additional space to our system to prevent such occurrences in the future.
Regarding the specific issue of your video not being viewable on Mac PCs, this too has been addressed. All videos are now viewable on Mac PCs, ensuring compatibility across different PC devices.
We are aware of the ongoing issue for iPhone users and want to assure you that our team is exploring all possible solutions. We are committed to resolving this as quickly as possible and will keep you updated on our progress.
Most importantly, I can confirm that all your videos are intact. None of them were lost. Please check your Konvey account to verify that all your videos are present and accounted for.
We value your feedback and would be grateful if you could update your review using this Taco Review form: https://tacochange.paperform.co/ . Your insights are crucial in helping us improve.
Should you need any further assistance or have any questions, please do not hesitate to reach out to us at support@konvey.app. We are here to help.
Thank you for your patience and understanding.
Regards,
Jerry
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Verified purchaser
Good basis, but there is still a lot missing!
The idea of simply allowing others to make recordings in various ways without additional software or an extra login is great!
I could also imagine letting selected users make usability screen recordings.
The fact that you can upload your own videos and record them yourself is also good, but it's not really a big deal!
The embedding of your own videos works well and the videos load quickly, but unfortunately the player is still very simple and rudimentary. The whole thing is still a long way from Loom!
There is still a lot of work to be done - on a large scale (e.g. good analytics for all videos and also per video, video edit function, a flexible video landing page, AI at some point also for quick evaluation of video requests, testimonials collection or wall of love) or also many many details on a small scale (e.g. your own logo is displayed distorted, a completely unrealistic and atypical resolution of only 360p is preselected and if the user re-records a recording, he has to make the settings again(!).
for example, your own logo is displayed distorted, a completely unrealistic and atypical resolution of only 360p is preselected and if the user wants to re-record a recording, he has to make the settings again(!), to stop a recording the user has to find his way back to the tab, no speaker preview variants (only rectangular), a recording does not yet run properly and one hundred percent in all(!) browsers. And unfortunately there is still no simple upload function. In addition, the GDPR issues (storage location, possibly DPA, consent banner, own legal links in a footer of the recording page, etc.) do not seem to me to have been completely clarified and worked through yet.
I hope for committed, serious and, above all, continuous further development, then Konvey could perhaps become a really big thing...
Jerry_Konvey
May 9, 2024Hello Mister-T,
Thanks for posting your sincere review. We've received your feedback regarding the video player's simplicity and the issues you've encountered with logo distortion and video resolution.
We want to assure you that we are fully committed to enhancing the functionality and user experience of Konvey to meet and exceed the standards set by platforms like Loom. Your detailed points have been noted, and our team is diligently working on implementing improvements.
Regarding the logo distortion issue, we have deployed a fix to ensure that logos are displayed correctly. If you are still experiencing any discrepancies, please contact us directly at support@konvey.app. We will promptly investigate your account to resolve any lingering issues.
We have also made significant progress in addressing the compatibility of video playing across all PC browsers. Our goal is to provide a seamless experience, and we're pleased to inform you that recordings should now play properly on all PC browsers.
We acknowledge the challenge with video playing on iPhone devices and want to reassure you that our technical team is actively working on a solution. We are making every effort to ensure that recordings will play very well on iPhone device soon.
Rest assured, all your videos are secure, and none have been lost. We invite you to verify this by checking your Konvey account.
We appreciate your patience and feedback, which are invaluable in our continuous pursuit of excellence. We're excited about the upcoming enhancements and are confident that you'll be pleased with the results.
Thank you for choosing Konvey. We look forward to bringing you an improved video experience.
Regards,
Jerry
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