I've tried really hard to make Konvey work, as I think it has high potential to replace Loom.

Some basic things are broken – e.g. videos don't play in Safari. Others have pointed this out, and I encountered it as well. I've written support, supplied videos of the problem (recorded with Konvey, ironically), tried to follow up – but no one responds. I've diligently submitted other bugs, taken a lot of effort to provide screenshots and details, but I no longer hear back.

In the first few months after purchasing the deal, support and the founder were very responsive. But now, radio silence, and it looks like the tool hasn't been updated in any way (that I can see) for some time now.

I really hope support and updates to the tool start again. That would be ideal! Otherwise, I'd rather they shut down rather than drag it out, so folks can take advantage of AppSumo's I Got Your Back guarantee.