Broken Platform, Missing Videos, and Unresponsive Support: I Demand a Resolution

The platform stopped working, my videos disappeared, and support is not responding. It is unacceptable to pay for a tool and end up without a functioning service, access to your content, or anyone willing to take responsibility.

This is the second purchase on AppSumo where I have experienced a situation like this. The deals look attractive, but when the product fails and the provider goes silent, what seemed like an opportunity becomes a major disappointment. As a customer, I feel scammed.

I enjoy buying on AppSumo, but experiences like these seriously undermine my trust. Promoting deals is not enough. I also expect AppSumo to step in when products sold through its marketplace stop delivering what was promised.

I demand a clear response, the recovery of my videos, and restoration of the service. If this cannot be resolved, I request a refund and an explanation of what happened to my content.

Silence from support is not a solution. I expect accountability, concrete action, and a clear timeline for resolution.